Problems downloading from Schools First FCU

Ptherv
Ptherv Quicken Windows Subscription Member ✭✭
in The Water Cooler

Hello,

Over the past few days, I have been unable to update my Schools First FCU accounts. FDP-103 error message, asking me to re-enter my credentials, which I have several times without success. Is this a known issue? I'm a little frustrated right now. Two out of my four institutions, Mission Federal Credit Union and Schools First, are not downloading into Simplifi for me.

Comments

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    This is the forum for Quicken for Windows. For the Simplifi forum, please go to

    https://community.simplifimoney.com/

    QWin Premier subscription
  • Ptherv
    Ptherv Quicken Windows Subscription Member ✭✭

    I thought I was. Frustrating. Not easy to find the Simplifi forum. Sorry.

  • Ptherv
    Ptherv Quicken Windows Subscription Member ✭✭

    Well, I’ve now posted on the Simplifi forum. I hope Quicken can help. It’s been months and they haven’t solved the Mission Federal FCU issue, either.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    This is primarily a user to user forum. Forum Moderators (users whose names begin with "Quicken") sometimes review issues discussed here and refer them to Development, but if you want Quicken to work on a problem, I recommend you contact Support via phone.  Be sure the support agent understands the problem and gives you a ticket number for future reference. Development only works on problems that have been referred by a Moderator or confirmed by a Support contact.

    You should also use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the ticket number and provide a link to this discussion. Provide step by step instructions to reproduce the problem. They will not pay much attention to a problem unless they can replicate it in house or see it in a support session.

    You will not get a response to an electronic submission, but apparently they review and prioritize the submissions and use the data to help resolve problems they decide to work on. The more reports they receive the better.

    QWin Premier subscription
  • Ptherv
    Ptherv Quicken Windows Subscription Member ✭✭

    Thank you, Jim. Much appreciated.

  • Reiniera
    Reiniera Quicken Windows Subscription Member ✭✭

    I can't download Nordstrom's accounts or Schools First Federal Credit Union. It is very frustrating!!!

  • DesertBorn
    DesertBorn Quicken Windows 2017 Member

    I just spoke with Schools First, as I have the download issue also. She said many people are having this problem, and their IT dept. is working on it. They don't have an official ETA on the fix, but she thought they were getting close to a resolution.

  • Ptherv
    Ptherv Quicken Windows Subscription Member ✭✭

    Thank you, Desert Born! I also spoke with someone at SFFCU and received a similar response.

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