Checking transactions mostly disappeared

Aholiab
Aholiab Member ✭✭✭
in Registers & Transactions (Mac)

I opened Quicken this morning. Mostly all is well, but not my primary cash flow account, a checking account. All that remains when I look at All Dates are two transactions every month, salary deposit and mortgage payment. There should be lots of other transactions.

My filters are set to All Dates, Any Type, and All Transactions as usual.

I tried to restore a backup, but it said that each that I tried was a backup of the present set of transactions.

How can I restore l my transactions?

Best Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    Just wondering … if there are no filters in effect, is your register correctly sorted by Date?

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta
    Answer ✓

    I tried to restore a backup, but it said that each that I tried was a backup of the present set of transactions.

    I'm not sure I understand what you're saying in that sentence. It would help if you could post a screenshot of whatever message you're seeing when you select to Restore a backup file. (It may be that the problem is with syncing to Quicken Cloud; do you use the mobile app or web interface, and have Sync turned on? But I don't want to start down that road until you provide additional information.)

    Quicken Mac Subscription • Quicken user since 1993

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    Just wondering … if there are no filters in effect, is your register correctly sorted by Date?

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Sounds like your data file is corrupt. The first troubleshooting step I would try is Validating and Super Validating the data file.

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    @RalphC No such thing on Quicken Mac.

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta
    Answer ✓

    I tried to restore a backup, but it said that each that I tried was a backup of the present set of transactions.

    I'm not sure I understand what you're saying in that sentence. It would help if you could post a screenshot of whatever message you're seeing when you select to Restore a backup file. (It may be that the problem is with syncing to Quicken Cloud; do you use the mobile app or web interface, and have Sync turned on? But I don't want to start down that road until you provide additional information.)

    Quicken Mac Subscription • Quicken user since 1993
  • Aholiab
    Aholiab Member ✭✭✭

    My date column was altered. Not sure how—maybe a stray click. But restoring this fixed everything!

    😁

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