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CLOSED 1/24/25 Synchrony Transactions are Downloading as .qbo File Instead of .qfx

Quicken Anja

Users are reporting that when they try to download a Web Connect file, it downloads in QuickBooks format (QBO) instead of Quicken's format (QFX) for Synchrony Bank Credit Cards.

Since the issue is on the financial institution's end, we advise that reach out to the financial institution to escalate this on their end.

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Thank you!
(Ticket #11425895)

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windows and mac

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Quicken Anja

UPDATE 12/11/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.

Thank you!

Quicken Anja

ONGOING 12/18/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Janean

CLOSED 1/24/25

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!