Ongoing CC-501 error with Harborstone Credit Union

Question

For over a month, I have not been able to download transactions from Harborstone Credit Union due to a CC-501 error. I have reported this on multiple occasions. The latest update (today) did nothing to fix the problem. When I use one-step update, Quicken looks like it is accessing, downloading and processing transactions, but then in the summary, no transactions listed. When I try to update only Harborstone, I get a CC-501 error. When will this be resolved?

CarolW · Answer

The issue is with Quicken. The specific error says: "Do not contact Harborstone Credit Union for assistance. They cannot fix this problem." It then says to try again in a few hours. It's said the same thing (daily) for over a month.

How can this issue be resolved?

NotACPA · Answer

Have you seen this?  Particularly the statement "on  the bank's end".  SO, we can't tell you when  your bank will  fix this.

https://www.quicken.com/support/error-when-using-online-services-cc-501/