Ongoing CC-501 error with Harborstone Credit Union

CarolW
CarolW Member ✭✭
in Download, Add/Update Accounts (Windows)

For over a month, I have not been able to download transactions from Harborstone Credit Union due to a CC-501 error. I have reported this on multiple occasions. The latest update (today) did nothing to fix the problem. When I use one-step update, Quicken looks like it is accessing, downloading and processing transactions, but then in the summary, no transactions listed. When I try to update only Harborstone, I get a CC-501 error. When will this be resolved?

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited December 6

    Have you seen this? Particularly the statement "on the bank's end". SO, we can't tell you when your bank will fix this.

    https://www.quicken.com/support/error-when-using-online-services-cc-501/

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • CarolW
    CarolW Member ✭✭

    The issue is with Quicken. The specific error says: "Do not contact Harborstone Credit Union for assistance. They cannot fix this problem." It then says to try again in a few hours. It's said the same thing (daily) for over a month.

    How can this issue be resolved?

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