One Step Update takes too long

RANDSQKN

Why does it take so long for my update to complete?

Jim_Harman

Updating should definitely not take 30 minutes.

It appears that you have the downloaded transactions set to be automatically entered in your registers and the transaction that fails is trying to make a transfer into a closed account. There may be an entry in your Memorized Payee List that causes this.

It is generally better to turn off the automatic entry. Then you can review and if necessary correct each transactions before it is accepted. To do this, go to Edit > Preferences > Downloaded transactions and un-check both "Automatically add" boxes.

Then you can also see which account(s) are causing the delay.

Jim_Harman

Sorry, there is one other option that controls whether downloaded transactions are automatically accepted. Got to Tools > Account list and select Show hidden accounts at the bottom. Make sure only your active accounts have a Yes in the Transaction download column. If inactive accounts are selected, click on Edit, go to the Online Services tab, and disable them.

For each active account that has a Yes in the Transaction download column, click on Edit and go to the Online Services tab. If it says "Automatic Entry is: On" next to the account name, click on that and set it to Off.

Now when you run One Step Update, it should not add any transactions to your registers. It should complete and in the Accounts Bar on the left side of your screen it should show a red flag next to each account that has new transactions.

Does it get that far? If not, I think you will have to work with Quicken Support to see what is going on. To contact Support, go to Help > Contact Support during business hours. Do not do a Google search for Quicken Support; that will probably lead you to a bogus support site.

If you are successful after the download has completed, go to each account with a flag, review the transactions listed in the Downloaded transactions area at the bottom, and accept them one at a time, looking for any transactions that will try to transfer to an unused and/or closed account.

Please let us know what happens.

Jim_Harman

How long is it taking?

How many accounts are being updated?

Is the process taking longer than in the past? How much longer?

Also please go to Help > About Quicken and let us know what version of Quicken you are running.

RANDSQKN

sometimes it ever finishes, then it shows an error of (you may not transfer money into a read only account) i am not familiar with read only account.

i update all accounts most of the time which is about 20

yes much longer and has taken 30 min as well.

version. r60.15

RANDSQKN

Screenshot 2024-12-16 123549.png

this is the error message that locks up my account

Jim_Harman

Updating should definitely not take 30 minutes.

It appears that you have the downloaded transactions set to be automatically entered in your registers and the transaction that fails is trying to make a transfer into a closed account. There may be an entry in your Memorized Payee List that causes this.

It is generally better to turn off the automatic entry. Then you can review and if necessary correct each transactions before it is accepted. To do this, go to Edit > Preferences > Downloaded transactions and un-check both "Automatically add" boxes.

Then you can also see which account(s) are causing the delay.

RANDSQKN

WHERE DO I LOOK TO SEE WHAT ACCOUNT OR ACCOUNTS ARE CAUSING THE APP TO STOP BECAUSE OF A READ ONLY ACCOUNT ERROR MESSAGE?

Jim_Harman

Go to Edit > Preferences > Downloaded transactions and un-check both "Automatically add" boxes

Review and accept the downloaded transactions one at a time, looking for one that would make a transfer to a closed account.

You should also go to Tools > Memorized Payees and look for an entry in your memorized Payee list that makes a transfer to a closed account. Any time you accept a downloaded transaction the uses that Payee. you will hit this problem.

Please let us know what you find.

By the way, there is no need to SHOUT.

RANDSQKN

two accounts complete then the screen starts flashing during the update. after a couple of min of that it stops and i get the same error message.

i went to downloaded transactions and unchecked the automatically add box's

went to tools and delated anything that remotely looked like the possibility of being a closed account.

i could not see how to review and accept downloaded transactions.

I even tried to update only one account at the time, but still got that same message about read only accounts

Screenshot 2024-12-20 152922.png

Jim_Harman

Sorry, there is one other option that controls whether downloaded transactions are automatically accepted. Got to Tools > Account list and select Show hidden accounts at the bottom. Make sure only your active accounts have a Yes in the Transaction download column. If inactive accounts are selected, click on Edit, go to the Online Services tab, and disable them.

For each active account that has a Yes in the Transaction download column, click on Edit and go to the Online Services tab. If it says "Automatic Entry is: On" next to the account name, click on that and set it to Off.

Now when you run One Step Update, it should not add any transactions to your registers. It should complete and in the Accounts Bar on the left side of your screen it should show a red flag next to each account that has new transactions.

Does it get that far? If not, I think you will have to work with Quicken Support to see what is going on. To contact Support, go to Help > Contact Support during business hours. Do not do a Google search for Quicken Support; that will probably lead you to a bogus support site.

If you are successful after the download has completed, go to each account with a flag, review the transactions listed in the Downloaded transactions area at the bottom, and accept them one at a time, looking for any transactions that will try to transfer to an unused and/or closed account.

Please let us know what happens.

RANDSQKN

with your help and calling the support, I was able to to a super validate and find all the account errors; after correcting them I was able to get a complete update and now everything seems to be running correctly.

Thanks for your update help.