Connection Failure [City National Bank - NEW CNO]

HansT

Going on four days now. CNB started failing for no apparent reason, giving this error:

Connection to City National Bank - NEW CNO. is unavailable right now. Please try again later. If this error persists for more than 24 hours, please contact Quicken care. (FDP-102)

Attempts to "Change Connection" fail.

Version 8.0.0 (Build 800.55978.100)

macOS 15.2

HansT

Now on day 5 of this error…

Quicken Anja

Hello @HansT,

Is there any troubleshooting you have tried so far, and if so, could you please share what they are? Also, if you don't mind, could you please provide a screenshot of the error you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Please note, that internally, I am seeing you receive an FDP-105 error instead of FDP-102 in which case, per this support article this error is likely caused by an issue on the bank's server. Are you still seeing FDP-102 on your end?

Thank you!

HansT

Thank you for your reply. The only troubleshooting I've tried is attempting to re-connect (Change Connection) the failing accounts, but that fails too. Note that this error started up out of the blue 5 days ago. Note also that I can log in to my bank accounts on their website without trouble. Screenshots attached here.

Screenshot 2024-12-10 at 08.45.57.png

Screenshot 2024-12-10 at 08.48.11.png

Quicken Anja

Thank you for following up with those details.

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
   
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!

HansT

Thank you, Anja. That worked! Much appreciated.

Quicken Anja

Thanks for the update! Glad to hear that worked for you. 🙂