UPDATE! 12/17/24 PayPal Credit, MasterCard, and Crypto CC-501, “Sorry..not your fault", FDP-103

Quicken Jasmine
Quicken Jasmine Quicken Mac Subscription Moderator mod
edited December 17 in Alerts, Online Banking & Known Product Issues

Our teams have discovered that users may encounter the following errors when attempting to connect credit card accounts in Quicken:

  • Quicken for Windows: CC-501 with the message: “Sorry, we encountered an error. (It’s not your fault.)”
  • Quicken for Mac: FDP-103.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11436907/CTP-11623)

-Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    UPDATE 12/17/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Jasmine

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