Why is the password to my Password Vault suddenly not working?

Andrew Ericksen
Andrew Ericksen Member ✭✭
in Download, Add/Update Accounts (Windows)

I have Windows 11 Home Version R60.15 and the name of the bank is Community Bank of the South

Starting about a week ago I entered the Password Vault password, and I get the message, "password entered does not match the stored vault password", this is the same password I have been using successfully all along.

I sat up a new Password Vault and created a Password Vault password. again, I get the message, "The password entered does not match the stored Vault password", the password I had just created.

Very frustrating,

Andy

Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Does the password that you're typing match the Capitalization of the stored password?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • jpw1
    jpw1 Member

    Same issue here. Spent hours with Customer Support who said it was my data file. Restored an old data file — it worked — then after a transaction update and program file close/open the problem returned. Seems to have started after a recent program update.

    Retired "Certified Information Systems Auditor" & NASD Audit VP

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