FDP-101 with Truist

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This discussion was created from comments split from: Quicken direct connect issue with Truist Bank.

Comments

  • widomj@
    widomj@ Quicken Mac Subscription Member ✭✭
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited December 19

    Hello @widomj@,

    I have taken the time to look further into the issue that you are experiencing and I can see that you are receiving an FDP-101. When Quicken's financial data platform (FDP) is unable to connect to your bank account for recent transaction information, you’ll receive a message with this error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You can follow this link to read more.

    If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

    I apologize that I could not be of more assistance.

    -Quicken Jasmine

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  • widomj@
    widomj@ Quicken Mac Subscription Member ✭✭

    Been receiving the error for 2 days. Truist is not helpful.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Please contact Quicken Support directly for further assistance with this issue, as @Quicken Jasmine indicated in her earlier post. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available 5am to 5pm PT 7 days a week.

    Thank you!

    Quicken Kristina

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