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Regarding (Ticket #11412545/CTP-11394) Incorrect CHASE balances

akydd

When will this issue be resolved? Should I stop Reconciling my account until issue is resolved? The issue is that the account balance is adding in Pending Balances, thus the chase online balance is showing incorrectly. It is a known issue but the last update was 12/11/2024.

Reference

https://community.quicken.com/discussion/7957899/updated-12-4-24-chase-online-balance-including-pending-transactions

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Comments

Quicken Anja

Hello @akydd,

Our teams are working toward a solution for this issue, though unfortunately, Quicken's product development teams do not provide an estimate of when fixes will be released. However, please continue to follow the Community Alert for any and all updates and information as they will be posted within the Alert as they become available. Unfortunately, we do not have any further details available at this time.

We apologize for any inconvenience! Thank you.

jacobs

@akydd There's an easy workaround until the Chase issue gets permanently resolved: instead of reconciling to the online balance, select to reconcile to the statement balance. If you're reconciling to an actual bank statement, you have the balance in front of you; if you're doing some interim reconciliation, obtain the balance from the financial institution's website, enter it on the start reconciliation screen, and you're on your way.