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Paycheck Deposit into Primary Account Becomes Debit Equal To Deposit into Secondary Account

Steven Gelfond

Quicken Classic for Windows. Version R60.15 Build 27.60.15

Scheduled Paycheck has 2 Deposit Accounts. The amount deposited in the non-Primary account is correct. The Primary Account automatically is setup to get the remainder. Instead, the Primary Account Register has a DEBIT for the amount deposited in the non-Primary Account. This has persisted for a few months (and SW updates)😯

Example Setup In Paycheck
Paycheck: $2500
non-Primary: $500
Primary: Remainder, in this case $2000 (variable monthly deductions)

Result in the registers:
non-Primary account: $500 deposit
Primary account: $500 DEBIT!!!

This happens whether or not the scheduled Paycheck is entered from the Primary Account or the non-Primary Account.

The solution is to go into the Primary Account, Edit Current Paycheck (but actually change nothing!) and choose Enter. It then changes the Debit of $500 to a deposit of the remaining funds from the Paycheck, in this case $2000.

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Comments

NotACPA

In your primary account, what shows in the Category field in the register?

Is the transactions split? If so, open the splits and see what's shown for the category in every line of the split … because it sounds like there's a transfer there to the 2nd account.

Steven Gelfond

https://community.quicken.com/discussion/comment/20467815#Comment_20467815

The Category is Paycheck. The Paycheck setup/pop-up has 2 Deposit accounts. There is always a Primary account. Additional Deposit accounts are optional.

NotACPA

That the category in the primary account transaction says "Paycheck" means that you've used the Paycheck wizard … which is simply a fancy front-end for a split transaction.

When you open the Paycheck wizard, there should show a transfer to the secondary account which has a Positive number associated with it. That would indicate that the money is coming INTO the paycheck wizard from the secondary account. IF you want money going TO (rather than from) the secondary account you need to make the associated number in the Paycheck Wizard NEGATIVE, thus reducing the money going into the primary account and instead depositing it into the secondary;

Steven Gelfond

Thanks for trying to help. But you might not understand the issue. This was working for years (over a decade? - I've been a user since the 1st Windows version in the 1990s!). Now, the split transaction sets a DEBIT in the Primary account register equal to the DEPOSIT into the Secondary account register.

This is a new bug in a recent upgrade. When I go into the Primary account, select the incorrectly DEBITED entry in the register, open the Paycheck Wizard and simply select ENTER (no changes to any of the fields!) the DEBIT changes to a DEPOSIT of the correct amount, the remainder of the Paycheck.

NotACPA

Since I'm apparently not understanding, can you provide graphics of what you're seeing?

You can blur out all of the numbers in the Paycheck wizard (leave the category visible please) and leave the particular errant transaction unblurred. Also show the transaction in the second account.

LSR

@Steven - I have finally figured out that I have this same issue. It doesn't happen with each paycheck entry. It seems to pop up randomly. Again, the issue stems from a paycheck entry where I'm splitting between 2 deposit accounts. Like you, I can correct this if I go into the paycheck split screen for that entry and then back out (enter).

Below is a picture of my primary checking account register where the paycheck entry is showing the wrong deposit amount. This does not happen after the initial entry, it happens randomly at some point later on after other activity in Quicken which I haven’t yet figured out the sequence.

If I go into this entry’s split screen, you will see there are multiple deposit accounts. The amount shown in the register entry above is the $350.00 for the secondary account. I would expect the entry above to show the $5,469.38 in the register instead of $350.00.

When I change nothing on this screen, and hit Enter. The register entry is now showing the expected amount.

I am running this version of Quicken Premier:

Steven Gelfond

I see it happen BOTH on the initial entry of the Paycheck and at random times. Gets noticed when reconciling the Primary deposit account for the paycheck.

@LSR How do we get this corrected? Just assume that a Quicken employee randomly sees this?

LSR

I chatted with the amazing help desk this morning and they asked that I report this via Quicken. So, I did…I also included the ticket number the chat agent opened for me: "Ticket T1-IN - 11504597". I may try to call the customer care number at 650-250-1900 during the week….they're not open on the weekend, of course.

We'll see what happens…

Steven Gelfond

I also submitted the bug through the desktop application.

jhighland1

I've been having this same issue for a couple months now, as well. And, like the OP, I've been using Quicken for decades and never had the problem.

And, in the true spirit of one-upmanship, one of our paychecks has started double-entering in the register. If only that was reflected in our bank account!

Steven Gelfond

Please submit this bug through the desktop application. The more people that mention this, the better chance of a prompt resolution.

mwilliams42

I'm having a very similar issue to the OP with the same build version of Quicken. Mine differs slightly in that my semi-monthy paycheck deposit for 1/15 is missing and is replaced by two debits for the additional deposit accounts I have (HSA and limited use FSA). These debits do not show as being from the Paycheck wizard. Instead, they show as two transfers to those respective accounts.

My 1/31 deposit is queued up as a scheduled transaction as expected. I tried editing the scheduled deposit with a start date of 1/15 and when I tried to enter it in the register it popped up saying "Is this the scheduled transaction for … $20 to [limited FSA]?"

Because mine doesn't show up as Paycheck wizard, I cannot fix by editing, doing nothing and saving.