password isn't updated

Question

I changed the password on one of my checking accounts today. When I did one-step update, I was asked if I changed it. I clicked yes, and entered the new information. Quicken said all was well and to do one-step update again. But it continues to fail and ask if I changed my password.

Permutations · Answer

Turns out that simply resetting the account fixed it. I didn't have to go through the pain of removing all the accounts.

Boatnmaniac · Answer

I have a piece of paper with all my opening balances because this Quicken bug has bitten me more than once. I wish they'd fix it. Good idea to put the opening balance in a memo field.

Yes, it would be really nice if this would get fixed.  The Quicken Team already knows of this issue but they have not advised if and when a fix might be coming.

If you wish to report this issue (the more people who report an issue increases the odds of a fix being prioritized) you can do so by contacting Quicken Support by Phone or Chat (

https://www.quicken.com/support/#contact-support

).

Alternately you can can submit an issue report from within Quicken via Help > Report a Problem.  Note that when using Report a Problem you will get a confirmation that the problem has been submitted but you will not get a trouble ticket nor will you get any follow-up response from Quicken.  However, the Quicken team will get the report and use it to determine whether or not it is an issue and, when applicable and appropriate, to prioritize it for fixing.

Disconnecting and reconnecting all my accounts at this bank is an awful lot of work for an updated password. This, too, must be a bug. Is anyone here to report this to?

Yes, it can be a lot of work if there are numerous accounts at the particular financial institution because each account needs to be deactivated.  The Add Account process starts off simply enough because one Add Account step will add all of the accounts at that financial institution.  But the tail end of that process will often require us to LINK the downloaded data to the correct accounts in Quicken, then to review each of the account balances and, if applicable, troubleshoot any balance issues that are identified.

This deactivate all accounts at the financial institution before doing Add Account setup with the new PW has always been the process for Express Web Connect ever since it was introduced many years ago and now, also, with Express Web Connect+.  And it is something that Quicken tells us we need to do in both the Help and Support articles.  So this requirement appears to be by design and not a software bug.  But if this is something that can be changed it is likely outside of Quicken's control.  That is because the login information and security tokens for each financial institution are securely saved by the aggregator (Intuit) who also owns and manages the connections process with the financial institutions.  Quicken simply downloads the financial data from the aggregator.

But you can also report this as an issue to Quicken via the same methods mentioned above.

Permutations · Answer

I have a piece of paper with all my opening balances because this Quicken bug has bitten me more than once. I wish they'd fix it. Good idea to put the opening balance in a memo field.

Disconnecting and reconnecting all my accounts at this bank is an awful lot of work for an updated password. This, too, must be a bug. Is anyone here to report this to?