password isn't updated

Permutations

I changed the password on one of my checking accounts today. When I did one-step update, I was asked if I changed it. I clicked yes, and entered the new information. Quicken said all was well and to do one-step update again. But it continues to fail and ask if I changed my password.

Boatnmaniac

In the Account Register of each account you have set up for downloading with this bank: Enter and save the the Opening Balance transaction dollar amount into the Memo field of that transaction. (This is not a necessary step but it is a proactive step that can help make troubleshooting a whole lot simpler should the Opening Balance transaction dollar amount ever get changed when making a change to the connection setup.)

Backup your data file before proceeding.

Then go to Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > OK. Repeat this deactivation process for each of the other accounts at this bank.

Then do Add Account for the bank with the new PW. When prompted by Quicken, make sure to Link the download(s) to the correct account(s) in Quicken.

If the account balance is not correct: Go to the Opening Balance transaction. If the dollar amount of that transaction is not the same as what you previously entered and saved in the Memo field, change the dollar amount to match what is shown in the Memo field.

If the account balance still is not correct: Scroll through the register looking for duplicate transactions. If you find any duplicates, delete one and retain the other. If/when duplicates occur they will usually be present within the most recent 90-days time period.

Did this resolve the issue for you?

Permutations

I have a piece of paper with all my opening balances because this Quicken bug has bitten me more than once. I wish they'd fix it. Good idea to put the opening balance in a memo field.

Disconnecting and reconnecting all my accounts at this bank is an awful lot of work for an updated password. This, too, must be a bug. Is anyone here to report this to?

Boatnmaniac

I have a piece of paper with all my opening balances because this Quicken bug has bitten me more than once. I wish they'd fix it. Good idea to put the opening balance in a memo field.

Yes, it would be really nice if this would get fixed. The Quicken Team already knows of this issue but they have not advised if and when a fix might be coming.

If you wish to report this issue (the more people who report an issue increases the odds of a fix being prioritized) you can do so by contacting Quicken Support by Phone or Chat ( https://www.quicken.com/support/#contact-support ).

Alternately you can can submit an issue report from within Quicken via Help > Report a Problem. Note that when using Report a Problem you will get a confirmation that the problem has been submitted but you will not get a trouble ticket nor will you get any follow-up response from Quicken. However, the Quicken team will get the report and use it to determine whether or not it is an issue and, when applicable and appropriate, to prioritize it for fixing.

Disconnecting and reconnecting all my accounts at this bank is an awful lot of work for an updated password. This, too, must be a bug. Is anyone here to report this to?

Yes, it can be a lot of work if there are numerous accounts at the particular financial institution because each account needs to be deactivated. The Add Account process starts off simply enough because one Add Account step will add all of the accounts at that financial institution. But the tail end of that process will often require us to LINK the downloaded data to the correct accounts in Quicken, then to review each of the account balances and, if applicable, troubleshoot any balance issues that are identified.

This deactivate all accounts at the financial institution before doing Add Account setup with the new PW has always been the process for Express Web Connect ever since it was introduced many years ago and now, also, with Express Web Connect+. And it is something that Quicken tells us we need to do in both the Help and Support articles. So this requirement appears to be by design and not a software bug. But if this is something that can be changed it is likely outside of Quicken's control. That is because the login information and security tokens for each financial institution are securely saved by the aggregator (Intuit) who also owns and manages the connections process with the financial institutions. Quicken simply downloads the financial data from the aggregator.

But you can also report this as an issue to Quicken via the same methods mentioned above.

Permutations

Turns out that simply resetting the account fixed it. I didn't have to go through the pain of removing all the accounts.