Quicken not seeing *new* TIAA contracts

PATar

Hello. I am on Quicken for Windows. TIAA has a traditional 'guaranteed' annuity. In order to transfer it from TIAA to a retirement account outside of TIAA, you have to close that contract in TIAA and place the assets in a new transfer contract. When I try to set up the new transfer contract in Quicken using the Add Account feature, Quicken does not see the new account. Has anyone encountered/solved this? Is there a way to add the account manually and still have it update online?

Jim_Harman

How is your annuity currently set up in Quicken?

Normally you would have a TIAA account in Quicken and in that account you would have a Security called "TIAA Traditional" or something like that. If the annuity is the only security in your TIAA account, it might be set up as a "Single mutual fund" account. You can click on the gear at the top right of the account and select Edit account details to see how it is set up; please let us know.

It sounds like you cashing out the existing annuity and buying a different contract to transfer to another financial institution (FI). In that case you would start by setting up the new account in Quicken using Tools > Add account. Then you could Sell the TIAA Traditional security, transfer the cash to the new account, and Buy the new annuity with the proceeds.

If you are doing something different, please explain.