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I cannot download Paypal Mastercard transactions via One Step Update

Dave Kacoroski

When attempting to use One Step Update to download transactions from my PayPal Mastercard a screen pops up asking me to choose a method to receive a code, then taken to a second screen to enter the code. The methods offered to me are pretty much gibberish… ie: [Removed-Privacy]. No matter what method I might select, I receive no code, either by a text message, phone call, or email (well, maybe one out of every ten attempts). This is a long-standing problem for which I've tried to get help before. At this point, I avoid using this card.

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Comments

Quicken Jasmine

Hello @Dave Kacoroski,

I do apologize that you have been experiencing this issue for quite some time.

Do you know when it began? Are you receiving any error codes or messages? You mentioned reaching out for help before, did you contact Quicken Support?

Let me know!

Dave Kacoroski

Please see attached screen shots. I am asked to choose a method by which to receive a one-time code, then offered a screen to entered the code. The methods I am offered are non-functional and I never receive a code.

Since I have no valid response to provide I will inevitably receive a final screen for error "CC-587 The answer to the security question that you entered in Quicken is incorrect." Thus I am unable to have transactions downloaded and the online balance updated.

This began happing months ago. I recall using Quicken/Help/Report a Problem, complete with logs, several times. I have seen no fix developed. I have long ago discontinued use of this card (as much as possible) and removed it from one-step update.

Document1.pdf

Quicken Jasmine

Hello @Dave Kacoroski,

Thank you for providing more information. First, I would like to attempt a test file to see if the same issue occurs. You can create a test file by navigating to File > New > Start from Scratch. I suggest saving a backup before proceeding. Once you have created the test file, please attempt to add your PayPal Mastercard account(s) as you normally would.

Let me know how it goes!

Dave Kacoroski

Hi Jasmine,

Thanks for taking a try at this. I did as you asked… I backed up my QDF file; created a New Quicken File "TestFile"; attempted to create a New Quicken Account for 'PayPal Credit, Mastercard and Crypto'; received the request to connect the account; was asked to verify via one of the same four options as before; and never received a code. The account was never created.

I do note that, in logging directly into me PayPal account via the web, PayPal offers several means by which to authenticate: including via Windows Hello or via the traditional username/password. I just verified that I am able to sign in using username/password.

I hope this helps!

Quicken Jasmine

Hello @Dave Kacoroski,

Thanks for letting me know!

Are you aware of any changes made my PayPal that would require you to enable accounts for third-party access directly from their website?

Let me know!

saw387

One step update for my PayPal credit card stopped working today. There is an unknown option (not gibberish - just 2 letter name @gmail.com - NOT ME, which concerned me and I changed my PayPal password). That is in addition to what should be valid options (my phone number, partially redacted). I selected the phone number, but didn't get a code. This worked yesterday. (this is windows … am I in the right place? - I noticed answers were from Mac moderator) Thanks for any help you can provide.

Dave Kacoroski

Hi Jasmine,

re: "any changes made my PayPal that would require you to enable accounts for third-party access directly from their website?"

Honestly, I wouldn't know. Sorry.

I really think this will only be resolved by Quicken tracing what's happening 'under the covers' when I attempt to do a one-step update. I have no idea who is trying to say what to who! Tis why I have "reported a problem" complete with logs, et al. But I never hear back.

How can I get Quicken tech support directly involved?

Quicken Anja

Hello @saw387 & @Dave Kacoroski,

Thank you both for bringing this issue to our attention!

I took the liberty of reviewing both of your accounts internally and can see that while each of you is receiving different error codes, both are MFA (multi-factor authentication) related. Therefore, we will be forwarding this issue to the proper channels to have this further investigated.

@Dave Kacoroski I can already see you have submitted a problem report—thank you for that! @saw387 I am not seeing a submission from you yet. To do so, could you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

We apologize for any inconvenience in the meantime! Thank you.
(CTP-11988)

JTS1

I am having the same problem which I have now reported. When doing a 1-step update, I receive a message (as always) to select a method to receive a code to verify my Paypal, Mastercard and Crypto account. I select a text message to my phone but a code never arrives. Also, a new option appeared in the box to make a selection for the text message - "im@be.net". I don't know what that is. I tried to send a sanitized data file with my report but it said I had exceeded the maximum of 10 files. There are 9 pre-selected files and I included a screen shot of that extra unknown text option so that's my maximum 10 files.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20472237#Comment_20472237

Thank you for reporting!

auri

I am having the same problem, and have not been able to update my transactions since 12/28/24.

I attempt to download my Paypal credit, MC, & Crypto data, and the options given are what looks like my phone number (not positive, since it's partially obscured on purpose), which appears three times in the dropdown, and one option of a seeming email that is not mine ("le@co.com"). I've tried all three of the phone number options, and each time, I receive no code. I'm afraid to try the email option, as I don't want my code going to some random email to which I have no access.

Just for funsies I tried creating a new account to download the data, and still no luck - same behavior.

I reported the error, though it took me three tries, because anytime I attach an additional file (like the screenshot below), it won't accept my submission.

Please provide an update regarding progress on this issue.

Quicken Anja

Hello @auri,

I went ahead and checked the status of the ticket, and it is currently still open and being worked on. However, we do not have an ETA on when a resolution will become available.

We apologize for any inconvenience in the meantime! Thank you.

Issue with PayPal Download in Quicken - Code Not Received (Since Jan 17th)

Since January 17th, I’ve been unable to download transactions from PayPal into Quicken. Here's the situation:

I’m provided with an email address and three listings of the same VOIP phone number when trying to download, but no matter what I select, I never receive the verification code.
I did receive a push notification on my phone asking if I’m trying to log into PayPal. Never received push notification on phone like this before.
I added a mobile phone number to PayPal and set it as the primary number, but Quicken still shows the old VOIP number (which worked at least 4 time per week for many months) and does not update to reflect the new phone number.
I can log into PayPal without issue on both the computer and the Android app, but the problem persists when attempting to download transactions to Quicken.
I spoke with PayPal on January 21st, and they confirmed they could see Quicken's failed attempts. They suggested waiting four hours before trying again. They also verified that they were able to send a text message to the VOIP phone number, which worked. They couldn't explain why I was getting push notifications.
Despite trying again the next day, I still encountered the same issue.
I then attempted to reset the account, but this led to the account being disconnected. Additionally, I am unable to delete "PayPal Credit, MasterCard, and Crypto" from the Financial Institution settings in Account Details.
When trying to add the account again, the verification code is never received, and I continue receiving push notifications asking if I'm trying to log in from the web. Paypal could not help. I have not contacted Quicken.

I’ve already validated and super-validated the file, but I’ve stopped trying to download PayPal transactions until this issue is resolved for others. I hope this information helps other who are actively trying to get it to work again.

Dave Kacoroski

Wow!

At least it is good to know I am not alone in experiencing this.

DarBlenkers

I am having the same issue, yesterday and still today. It's always a crap shoot rather the verification is going to work. Sometimes selecting the top phone number works, sometimes selecting that same number sends an email, sometimes it goes to my husbands phone number rather it is offered as an option or not, and sometimes it's a push notification from the PayPal app. Yesterday and today it is the push notification, but that doesn't actually give a code to enter, so it won't update. The email listed at the top is a variation of my comcast email, just partially blocked like the phone numbers. Sometimes resetting the account works, but today even that is just sending the push notification. I love the cash back that I earn on my PayPal Mastercard, but keeping it updated in my Quicken is a pain in the neck. I sent an error report.

DarBlenkers

I FOUND A WORK AROUND!! When the app asked if I was attempting to login from the web I clicked yes and then entered 6 0's (Zero's) in the code box and IT WORKED!! It updated the balance and downloaded transactions. Whoot!!!

Dave Kacoroski

I attempted your solution… alas, I cannot find how to get to the "Welcome" screen you show. I just go round and round the enter the six digit code, and fail…
btw… I also show the same "variation" of my Comcast email as an option. However, I do not use my Comcast email to login to my PayPal account. Never have. I think the email option is made up.
While it is good that you have found a work around, I would hope that Quicken would get us back to the condition to where PayPal could seamlessly be included in the One Step Update.

It would be good if Quicken support could provide information re this problem. I don't think I have had a successful update from PayPal into Quicken since last September, and that was from one of many unsuccessful attempts. I've stopped using PayPal altogether.

JTS1

Based on that previous post, I realized that the new first option was part of my old bellsouth email address so I tried that option and it did send a code to that address. I noticed that it had been sending codes to that email address all along even though I was selecting the text message option. I had to reset the account but it seemed to work after that - I just had to go to that old email account to get the code. Interestingly, this morning when I updated I was not asked for a code but the transactions downloaded.

saw387

Low and behold, it Downloaded transactions today!! (I had turned off internet connection for that account, trying to reset or restart or something)…so I had to re-connect first….but I put in my password and it didn't even ask for a code. Only problem is I tried to do a reconcile to check if I had everything and reconcile is adding cleared balance and statement ending balance instead of subtracting….But it downloaded my transactions.

nmeyerz

Does anyone know when Quicken will fix the Paypal Credit download?

Dave Kacoroski

Actually, I am working again, without fail. I have no idea what changed.

I had long ago simply deactivated my PayPal account from one-step-update. A week or so ago I attempted to reconnect and it worked. I now have it back in my one-step-update (which I run at least once a day), though I have not used the account for any transactions. I probably should.

pyieh

Seems like it's working for a random few users but not for me either. None of my accounts that uses MFA will download transactions now. and when I try to reset the connection I get use name and password incorrect error. This includes Paypal Credit, Nordstrom Visa and now the new Target Circle card. I think there is a larger issue at play here with Quicken connection to accounts that requires MFA. @Quicken Anja I have submitted multiple tickets via "Report a Problem" and have never received a feedback from anyone at Quicken.