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Truist - What is going on with you????? Intermittent OL-295/16503 errors [Edited]

Michael Routhier

I'm having problems with Truist. All of my other banks are working fine. Just Truist. I've had no problems with SunTrust/BB&T/Truist for many many years. Over the past 3-4 weeks, I'm having a 20%-30% success rate when trying to connect with Truist. What is going on here? I'm on the latest version of Quicken, which I show as R60.15. While this may be a Truist error, what am I supposed to do when Truist tells me just to try again later? Can't Quicken apply some pressure on Truist if that is indeed where the problem is? I have multiple bank accounts and a loan account with Truist. I'm stuck, frustrated and it's driving me crazy! Quicken - what are you doing about this? Please don't ask me to do basic stuff like reset my account, reboot my computer, check for updates with Quicken…..I am WAYYYYYY past that. This deserves attention please.

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Comments

Quicken Jasmine

Hello @Michael Routhier,

I have sent you a direct message regarding certain details so that I may look further into the internal error that you are experiencing. You can click the mail icon in the top right corner.

Thanks!

jschaffe

I've been having Truist connectivity problems for a few weeks myself, but usually after trying 3 or 4 times I connected. Today, however, I just can't get through after at least 9 tries! Error code: 16503, server message: HTTP-504 Error from Truist Online Banking, type: Direct Connect FI.

macdaddy

I too, am having issues connecting to Truist. Works maybe 50% of the time. This has been happening for about a month now and is very frustrating. I've opened tickets with Quicken and Truist. Both point fingers at each other and are of no help. I constantly get OL-295-A errors. Connection log shows the follwing:

20250104 09:26:19: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250104 09:28:19: ***QFN kQFFinished: returns 67305976
20250104 09:28:19: Your Internet connection or the server has timed out. Try again now, or wait and try later.
20250104 09:28:19: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 17
20250104 09:28:19:

All other accounts (AMEX, Chase, Fidelity, Etrade, etc….) work flawlessly so I am not having an internet connection issue. Problem is either with Quicken or Truist.

Please help!

Another Doug

Let me add to the chorus of complaints about how poorly Truist is working with Quicken. I've used both for years with no problem until a couple of months ago. Truist now routinely times out and will eventually update after I go through the error recovery process. Sometimes. Sometimes not. It's the only financial institution I pay for an online service ($7.95 per month), and it's simply terrible to use. Plus, Truist gives you no way to contact them about your complaint unless you go through the dreaded telephone support line, which I've done, and which accomplishes nothing. Truly abysmal service. I don't know whose fault it is, but it's close to unusable at this point.

jschaffe

Like taking a squeaking car into the shop … Today it downloaded on the first try.

macdaddy

It took 7 tries for me today. After 6 tries and several Quicken restarts I walked away. Came back 10 minutes later and it worked.

Michael Routhier

All of the comments sound exactly like my problems with Truist. Exactly!

macdaddy

Same issues today with Truist. Took about 5 tries before it finally worked. Same errors in the Connection Log:

==== OSU Start (20250106/09:12:17) ====
20250106 09:12:17: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll
20250106 09:12:18: QFN: End send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll, netstatus 0
20250106 09:12:18: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250106 09:14:19: ***QFN kQFFinished: returns 67305976
20250106 09:14:19: Your Internet connection or the server has timed out. Try again now, or wait and try later.
20250106 09:14:19: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 17
20250106 09:14:19: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250106 09:16:19: ***QFN kQFFinished: returns 67305976
20250106 09:16:19: Your Internet connection or the server has timed out. Try again now, or wait and try later.
20250106 09:16:19: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 17
20250106 09:16:19:

Michael Routhier

macdaddy - I have the same errors in my Connection Log

https://community.quicken.com/discussion/comment/20470058#Comment_20470058

macdaddy

Worked first try today, although I don't expect this to become a trend.

James J

I've been having issues as well. I am not expecting it to really get fixed until the middle of January, after everyone's had a chance to get back into the office and into the swing of things after the holidays. It's been broke for a few weeks.

Quicken Jasmine

Hello All,

Who is still experiencing issues with Truist? What exactly is occurring? Are you receiving any error codes or messages?

Let me know!

jschaffe

I am. Update all accounts and I get:

===========================
Truist Online Banking
There was an unknown error trying to update this connection.
Please try again later. (16503)
…
Channel: OFX
…
Days in error: 1 (** I was lucky it worked the previous time! **)
Error Code: 16503
Error last seen: 2025-01-07 21:46:55 +0000
Number of updates in error: 1
Server Message: HTTP-504 Error from Truist Online Banking
…
Type: Direct Connect FI
===========================

It failed the next try, then it worked the third attempt.

I hope this helps!

Michael Routhier

More of the same today. No improvement with Truist.

macdaddy

My dowloads have been successful for 2 days in a row now, but that is not unusual. My problems started on Dec 12th. I get failures about 50% of the time. All failures produce an OL-295-A error and the following entry in the connection log:

==== Mini-OSU Start (20250106/09:20:24) ====
20250106 09:20:24: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250106 09:22:24: ***QFN kQFFinished: returns 67305976
20250106 09:22:24: Your Internet connection or the server has timed out. Try again now, or wait and try later.
20250106 09:22:24: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 17
20250106 09:22:25:

I can provide additional info if necessary. Just let me know what you need.

Michael Routhier

macdaddy - same for me

==== Mini-OSU Start (20250108/10:36:37) ====
20250108 10:36:37: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250108 10:38:37: ***QFN kQFFinished: returns 67305976
20250108 10:38:37: Your Internet connection or the server has timed out. Try again now, or wait and try later.
20250108 10:38:37: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 17
20250108 10:38:38:

==== Mini-OSU End (20250108/10:38:42) ====

Michael Routhier

https://community.quicken.com/discussion/comment/20470323#Comment_20470323

This is what I'm getting:

==== Mini-OSU End (20250108/10:38:42) ====

Quicken Jasmine

Hello All,

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

Please let me know once you have done so!

(CTP-11928)

Michael Routhier

Same here

==== Mini-OSU Start (20250108/09:49:50) ====
20250108 09:49:50: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250108 09:51:50: ***QFN kQFFinished: returns 67305976
20250108 09:51:50: Your Internet connection or the server has timed out. Try again now, or wait and try later.
20250108 09:51:50: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 17
20250108 09:51:51:

==== Mini-OSU End (20250108/09:52:00) ====

==== Mini-OSU Start (20250108/09:57:39) ====
20250108 09:57:39: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250108 09:59:39: ***QFN kQFFinished: returns 67305976
20250108 09:59:39: Your Internet connection or the server has timed out. Try again now, or wait and try later.
20250108 09:59:39: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 17
20250108 09:59:40:

==== Mini-OSU End (20250108/09:59:47) ====

Michael Routhier

https://community.quicken.com/discussion/comment/20470513#Comment_20470513

I've uploaded the items to Report a problem in Quicken

Quicken Jasmine

https://community.quicken.com/discussion/comment/20470353#Comment_20470353

Is this issue occurring every other attempt for you?

Thank you for sharing!

jschaffe

No, very irregular. One day 7 or 8 attempts and no success, another the first, second or third attempt. Today successful download this morning on the first try, successful intrabank transfer 30 min later on the first try, just now a failure after a long wait:

2025-01-09 12:18:45 PST : [HTTP#21] <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Response status: http204

2025-01-09 12:18:50 PST : Starting connection to https://ofx-prod-brand.intuit.com/qm2400/fib.dll
2025-01-09 12:18:51 PST : ConnectionFinished
2025-01-09 12:18:51 PST : Branding completed
2025-01-09 12:18:51 PST : Starting connection to https://eftx.bbt.com/eftxweb/access.ofx
2025-01-09 12:20:51 PST : ConnectionFinished
2025-01-09 12:20:51 PST : HTTP-504 error from server = <HTML><HEAD><TITLE>Error</TITLE></HEAD><BODY>
An error occurred while processing your request.<p>
Reference #221.8e6bdc17.1736453931.a29d951

<P>https://errors.edgesuite.net/221.8e6bdc17.1736453931.a29d951</P>
</BODY></HTML>

I hope this helps!

macdaddy

Very irregular for me also. Sometimes it works on the first try. Other times it takes 2 or 3 tries. Other times it will not work at all for 7 or 8 tries, then I walk away and try it 15 - 30 minutes later and it works fine.

Nothing that can be repeated consistently.

Michael Routhier

Very irregular for me too. Sometimes it works right away, somtimes it won't work at all.

Keep in mind that this is ONLY with Truist for me. I have several other banks that work just fine.

macdaddy

I should also add that this only happens with Truist. I have multiple other financial institutions that work just fine.

I have been using Quicken for about 20 years with BBT/Truist and have not experienced any issues until recently.

Quicken Kristina

Hello @macdaddy & @jschaffe,

So that we can further investigate this issue, please go to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11928)

jschaffe

Hello Quicken Kristina, I have submitted my log files.

JCMcCarter

Wow!!! I hope that I don't jink it but it appears that the problem has finally been addressed. I have been accessing Truist successfully for a few days. I tip my hat to the individual(s) that finally stepped up to the plate and fixed the problem. I felt certain that the problem was hardware related with Truist. I'd love to know what the problem actually was.

Michael Routhier

Worked fist time for me today!

macdaddy

I also do want to jinx it, but it has worked first try for a couple of days now.