Why is my balance off suddenly?

ECrow
ECrow Quicken Windows Other Member
edited January 2 in Errors and Troubleshooting (Windows)

I reconciled through the end of November without issues, but suddenly my account balance is drastically different from the bank's balance, and items from 2023 are unreconciled. The 2023 items do not fix the balance issue, which was my first thought, and I'm at a loss here. Does anyone have any ideas? Validate and Repair didn't fix the issue.

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @ECrow,

    Which financial institution are you experiencing this issue with? Have you received any error codes or messages? Are these accounts connected online or are they manual accounts?

    Let me know!

    -Quicken Jasmine

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  • ECrow
    ECrow Quicken Windows Other Member

    This is just manual reconciliation offline in Quicken. There are no error codes, but the account balanced at the end of November, and it suddenly is very off.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ECrow,

    We apologize for any inconvenience this issue may be causing you!

    Have you looked at your Opening Balance in this register to verify that it is still correct? If not, please do so to check and make sure. Additionally, please take a moment to review this support article regarding reconciling for some more recommendations to check on.

    Hope this helps!

    -Quicken Anja
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