Why are charges being subtracted and payments/returns being added to balance?

DDub

Windows - Quicken Classic Deluxe V R60.15, Build 27.1.60.15

For one of my credit cards, charges are being subtracted from the balance and payments are being added to the balance. See attached screenshot. How do I fix this?

NotACPA

You credit card account shows a BLACK, (i.e., positive) balance. Normally, credit cards show as a RED (i.e., you owe the bank) amount.

SO, you either input the Opening Balance wrong, or you've got missing payment transactions, or you've got duplicated transactions.

SO, unless this is a new card, where the opening balance is $0.00, that Opening Balance amount should probably be in the CHARGE column.

All of the transactions that you've shown have an "R" in the CLR field, meaning that you've reconciled the account … but have you truly reconciled it or have you finagled it. The balance on your most recent card statement should compare to a NEGATIVE (red) amount in Q.

Also, get rid of the Amount column in your account register … it's mostly confusing to both you and others. Your usage of the card should be recorded (or download) in the CHARGE column. And your payments/transfers into the account should show in the PAYMENTS column. Users regularly get the sign wrong when using the AMOUNT column.

NOTE, be sure to take a backup before making any of these changes … just in case.

DDub

Thanks for the help. In the end, the issue was that a payment was paid to the same account rather than showing that the payment was being credited from a payment made from the checking account.

NotACPA

https://community.quicken.com/discussion/comment/20469641#Comment_20469641

Thanks for "fessin up to User error.