Can only pay one of 3 Citi accts

ElizabethC

I'm new to Quicken for Mac after 20 years on Quicken for Windows. Still adjusting.

I have 3 credit cards with Citi. I can download transactions fine. I need to set up bill payments. I set up one with Quick Pay, but when I try for one of the other two it says, "There are no eligible eBills to make a Quick Pay payment." If I search for a Citi eBiller for either account, it connects to Citi Cards and shows all 3, but if I select one of these two it says, "There are no available accounts to add." How can I fix this?

Boatnmaniac

There is only one Citi financial institution that can be used with Quick Pay at this time. Both the download connection and the bill connection need to be set up with that same single financial institution.

That financial institution is Costco Anywhere Visa Card by Citi. While this connection says it is for "Costco" you can disregard that. It works with many of the Citi credit cards.

So, disconnect your download connections (important…do this for all 3 cards) and disconnect your biller connections.

Then try setting up the download connection for all 3 cards with this financial institution followed by trying to set up the biller connection for Quick Pay with this same financial institution.

BTW, you might want to update your Community account Profile so show that you are now a QMac user. It still shows that you are a QWin user.

ElizabethC

I found the Costco Anywhere Visa Card place, and it lapped up all 3 accounts, but couldn't connect to Bill Pay. But for years I have been scheduling my payments with the cards to draw directly from the bank, not via Quicken, so I connected them back as before. Quicken should see the actions as they occur.

I will move my Community account Profile shortly, but I'm still running reports for 2024 from Windows, since not all of the information made it across. I'll change it soon.

Boatnmaniac

Glad to hear that you were able to successfully link a 3 credit cards for downloading.

I don't understand why you couldn't connect to Bill Pay, though. Did you first remove any/all Bill Pay setup in Quicken for these accounts before trying to to add them, again?

I personally do not use Check Pay or Quick Pay because I have set up all but 2 of my billers (including the credit cards) to automatically debit my checking account for the full amount due each month on the due date. That is the safest and most reliable payment method because if for some reason the payment does not take place as scheduled then the biller is accountable for it and cannot charge me a late fee.

Scheduling the bill payments directly with the bank, instead, is almost as reliable as scheduling autopay with the billers. ACH electronic payments are highly reliable but if the bank needs to pay by check then there can sometimes (not often) be an issue with how long it takes the USPS to deliver the check.

Using Quicken's Check Pay or Quick Pay services is, IMO, perhaps the least reliable of these 3 methods but it can be very convenient, especially for those who do not have Direct Connect Bank Bill Pay available and set up with their bank.. My opinion on this is based solely on what I see people posting about them in this Community, not based upon personal experience, so my perspective might be a bit skewed from reality.

ElizabethC

Thank you very much, I have everything pretty well sorted out. I agree that putting the initiative on the billers to get their payments is better, that's how I've always worked it, so I won't bother with either of the payment services. I've also moved my brokerage account to Quicken/Mac, and that was pretty painless. I actually like this interface better.

I have made a "final" backup of the Windows Quicken. How do I get the Windows version unhooked at the Quicken end, since I didn't follow the intended procedure? Right now I have both accounts.

Boatnmaniac

Good to hear.

How do I get the Windows version unhooked at the Quicken end, since I didn't follow the intended procedure? Right now I have both accounts.

I'm not sure what you mean by this. Your subscription allows you to use either QMac or QWin independently or use both of them concurrently. So there is nothing to do with regard to your subscription.

If you are concerned about cross-talk between your QMac data file and your QWin data file: Don't worry about that. QMac and QWin have independent data files with each having a unique data file ID so there can be no cross-talk.

It's good that you did a final backup of your QWin data file but you don't need to do anything with your main QWin data file. If you want, you could delete it or deactivate all of the accounts in it but you might want to give it some time yet before doing that. The reason being that you are new to QMac and if you find there is something odd or missing in the QMac data you can then go back to QWin and see if you get the same results or see if the missing data is available in QWin so you can use it to fill in the gaps.

Does this answer your question? If not, please provide some clarification regarding your question.