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Can no longer log on to Quicken Classic since Win 11 v24H2 OS update. Can anyone help?

stpet003

Long time user……Quicken Classic running on PC (AMD processor). No problems until recent Win 11 v24H2 OS update. Now cannot sign in to Quicken and get the "Ooops Something went wrong, Unable to contact Quicken server."

Worked with Quicken support with all the usual fix attempts:

remove all antivirus, update password, manually apply current Quicken patch, uninstall and reinstall Quicken……Nothing works. However, of course, it is too late to return my system to the prior Win 11 OS update. I can run Quicken on an old Win 10 laptop, but this is not a long term solution. Has anyone else experienced this and can you assist, as Quicken support has been unsuccessful.

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stpet003

Resolution!

I went back to my active antivirus programs (Windows Security & Malwarebytes) and confirmed all activity was shut down. I selectively employ a VPN connection (also Malwarebytes | Privacy) and confirmed connection was OFF. However, I decided to walk through all of the VPN Settings as I recalled there are some defaults that implement even when the VPN is set to "OFF".

These are key to check for anyone using Quicken and Malwarebytes | Privacy VPN:

Settings>General>Auto connect; The VPN may automatically deploy if this option is selected: "When connecting to untrusted networks". Quicken users should try deselecting this default if they are having Quicken logon problems. I found no resolution whether this option was selected or not, so I maintain it in the default "selected" option.
Settings>Network>Connection rules>Require VPN; "When Malwarebytes Privacy is turned OFF, these items will be blocked from accessing the internet". This was my problem. The Quicken program execute file (qw.exe) was listed under this option.

So, regardless of the fact that I had VPN "OFF", my Quicken program was defaulted to the VPN tunnel and this blocked my Quicken program ability to connect to the Quicken server to confirm logon. This also resulted in the blank Quicken ID field when using the "Sign on as a different user" option.

Boatnmaniac

@stpet003 - Congratulations on finding the cause and solution! And thanks for the posting it here.

Malwarebytes is notorious for causing issues with Quicken. For me, it was the primary browser extension that causes the EWC+ reauthorization process for many (not all) financial institutions to fail. But I would not have guessed that it was also causing your connection issue. The more I hear about how Malwarebytes sometimes causes Quicken issues the more happy I am that I have totally disabled that application. I now only enable it when I want to run a special anti-malware scan (because it can catch and fix some things that other anti-malware apps do not) but when that is done I immediately disable it, again.

All comments

Boatnmaniac

Have you tried logging out and then logging back in? If not, you might want to try doing that: Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user > follow the prompts to log out > when prompted enter your current Quicken ID & PW.

Doing this will refresh the data in your data file's Cloud Account which can allow the connection to Quicken's server and your online Quicken.com account to be restored.

Did this resolve the issue for you?

stpet003

Thank you for responding! However, the issue is that I can't get past the initial sign in step (via the Quicken server) so I can't even get to Preferences. For clarity on your suggestion, in order to sign in as a different user, wouldn't I need to establish a new account?

Boatnmaniac

For clarity on your suggestion, in order to sign in as a different user, wouldn't I need to establish a new account?

No, you do not need nor should you establish a new account for this issue. You use your current Quicken ID and PW.

(There are instances where a different Quicken ID and PW are needed but not for this one. You should note that establishing a new account will also involve you needing to buy another subscription which I'm pretty sure you do not want to do.)

There is a recent thread you might want to read through. It provides some steps that you can attempt that might resolve the issue. Jump to the 3rd post in this thread:

https://community.quicken.com/discussion/comment/20470649#Comment_20470649

stpet003

Thank you....I have implemented several of the antivirus troubleshooting you not but not all. I will definitely implement upon my return from business in 3 wks & will followup. Thank you so much!

stpet003

Implemented suggested "Sign in as a different user" option with no resolution, the same "Ooops" error recurs. However, I notice that the "Sign in as a different user" info popup notes that my file is associated with a BLANK Quicken ID. (see below)…how can this be and is this the source of my log in issues?

Boatnmaniac

…I notice that the "Sign in as a different user" info popup notes that my file is associated with a BLANK Quicken ID. (see below)…how can this be and is this the source of my log in issues?

That's what I am wondering, too. I don't think I've seen this before. But perhaps that is the source of your log-in issues.

Are you able to go to File > Find Quicken Files…? That will start a search of your hard drive looking for all Quicken data files, both main files and backup files. After it finishes running, scroll through the File Names of the files that are identified. When you find your main data file, click on it and then click on Open File.

Let me know what happened when you try doing this.

stpet003

I keep multiple original files on separate HDs that are separated by 2-4 weeks. Per your suggestion, all antivirus programs were inactivated, I opened the most recent Quicken file (2/2/2025) and the error behavior was the same as noted above. The "Sign-on as a different user" did not list an associated Quicken ID.

I then located one of my redundant original files (12/17/2024), unfortunately the same day as Win 11 v24H2 OS update. -_- Opening this file, it too failed to logon so I moved to using the "Sign-on as a different user" option to "Sign out". Interestingly, unlike above, the pop-up noted that this file WAS associated with my Quicken ID. I proceeded to attempt logon and unfortunately the same "Ooops" error occurred. So frustrating! No idea as how next to proceed.

stpet003

Here is an additional observation. Recall that the "Sign-on as a different user" popup for 12/17/2024 file did list that the file was associated with my Quicken ID. However, when attempting to sign-on again with that 12/17/2024 file, the file has advanced to today's date and no longer lists my Quicken ID on the "Sign-on as a different user" popup. It seems that the Quicken server removes any related ID when attempting to log on. -_-

stpet003

Resolution!

These are key to check for anyone using Quicken and Malwarebytes | Privacy VPN:

Settings>General>Auto connect; The VPN may automatically deploy if this option is selected: "When connecting to untrusted networks". Quicken users should try deselecting this default if they are having Quicken logon problems. I found no resolution whether this option was selected or not, so I maintain it in the default "selected" option.
Settings>Network>Connection rules>Require VPN; "When Malwarebytes Privacy is turned OFF, these items will be blocked from accessing the internet". This was my problem. The Quicken program execute file (qw.exe) was listed under this option.

mshiggins

@stpet003 nice troubleshooting!

Boatnmaniac

@stpet003 - Congratulations on finding the cause and solution! And thanks for the posting it here.