nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Wells Fargo Credit Card Transactions Still Not Downloading

cmumathwhiz

Hi,

This problem was reported before in this thread

https://community.quicken.com/discussion/comment/20466409#Comment_20466409

where I provided the requested information and then never heard back and that thread is now closed.

The issue continues.

The issue is that I can successfully link my accounts (I just tried deactivating the online updates and setting it up again) and no errors occur on the updates and does say it downloaded past transactions. However, no new transactions are downloaded and the online balance that normally appears in the footer is missing. It is like it connects but doesn't actually download anything. My major credit cards I use are with Wells Fargo and having to manually update my transactions on a regular basis is getting tiring. Would appreciate an update on where this issue is in terms of being resolved.

Quicken For Windows R60.20, Build 27.1.60.20. Windows 10.

This issue started in October or November. There was a big release back then that caused me (and others, based on what others have shared) to have to reconnect/set up all my accounts for updates, and after that, the transactions never downloaded. The connection is listed as:

Financial Institution: Wells Fargo

Connection Method: Direct Connect

Screenshots and log files were submitted earlier when I was first asked to - never heard anything back other than they were received.

Find more posts tagged with

Comments

johnbwoodmd

I am having the same problem. During one step update, I get the green ball indicating that transactions were successfully downloaded. In fact, however, no transactions are downloaded and when I go to my online Wells Fargo account and download directly from them to quicken, there are multiple transactions dating back weeks. I have reset the account with no success. I have deactivated and reactivated with no success. I have changed connection methods with no success. I know you are working on this so I will be patient, but it is very annoying.

Quicken Anja

Hello @cmumathwhiz,

Thanks for reaching out, and we appreciate your patience!

The ticket for this issue is still open and being worked on, though we unfortunately do not have an ETA available at this time. Our escalation team also requested that we ask you— can you verify if a credit card account is all you have that is experiencing this? Wells Fargo is limiting Direct Connect connections and only accounts with Billpay active are to remain for now. Do you use Billpay on a normal checking account (i.e.: checking, savings, etc)?

@johnbwoodmd thank you for chiming in on this thread, though I am sorry to hear that you are experiencing the same issue.

If you wish to add to this investigation, please do so by navigating to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

We apologize for any inconvenience in the meantime! Thank you.
(CTP-11680)

cmumathwhiz

Thanks for the update - glad to hear the issue is still open and being looked into - I just wasn't sure since the other thread had been closed - I wanted to make sure people didn't think it had been fixed when I was still having issues.

The only accounts I have with Wells Fargo are 2 credit cards and then my rewards account because of my credit card. Here is a screenshot of my account listing from their website.

I'll submit another report from Quicken as well with the sanitized file attached.

Rich

RalphC

How is your register sorted? Make sure your register is sorted by date.

Quicken Jasmine

Hello @cmumathwhiz,

Thank you for providing more information! Please let me know once you have submitted the sanitized data file!

cmumathwhiz

Hi @Quicken Jasmine - I just submitted my report including all logs and the data file - I referenced this thread as well. I submitted it right after I had some a One Step Update as well.

Quicken Jasmine

Hello @cmumathwhiz,

Thank you! I have added your logs to the CBT!