Pentagon Federal Credit Union- CC-502 (QWin)

The updates were working well for my accounts at 'Pentagon FCU" for a while but I've been getting the CC-502 for a month. A week ago, I discussed with Quicken Support and did a problem report but still get the error today.
I deactivated online services for all open PenFed accounts. Afterwards I saw that my PenFed BillPay account is still active. And on the Account List, I saw that "Pentagon FCU" was still showing. Using Edit, I was able to delete the Financial Institution from the General Tab for some but not all of the accounts. Why are some 'locked?"
Using the Account List, Show Hidden Accounts, I verified all closed accounts were not linked to PenFed.
I began doing the Online Setup. Accounts with 'Pentagon FCU' had the CC-502 error.
For the accounts where I deleted the institution, when Adding New Account, I see two institutions: Pentagon Federal Credit Union and Pentagon FCU. What's the difference?
However, using either institution, I still get the CC-502.
Comments
-
Hello @JstLukng,
I apologize for any inconvenience this issue may be causing and that you have not been able to resolve it for a month.
I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
I've been having the same problem as the OG. I was able to remove the FI from each account then I deleted the FI from the Online Center by selecting Contact Info while pressing Alt F3. Regardless of which FI I select (Pentagon Federal Credit Union or Pentagon FCU), I still get the CC-502 and sometimes a CC-511 errors.
0 -
Hello @Jim Hobin,
Have you attempted to reach out to Quicken Support directly for assistance?
Let me know!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0