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Pentagon Federal Credit Union- CC-502 (QWin)

JstLukng

The updates were working well for my accounts at 'Pentagon FCU" for a while but I've been getting the CC-502 for a month. A week ago, I discussed with Quicken Support and did a problem report but still get the error today.

I deactivated online services for all open PenFed accounts. Afterwards I saw that my PenFed BillPay account is still active. And on the Account List, I saw that "Pentagon FCU" was still showing. Using Edit, I was able to delete the Financial Institution from the General Tab for some but not all of the accounts. Why are some 'locked?"

Using the Account List, Show Hidden Accounts, I verified all closed accounts were not linked to PenFed.

I began doing the Online Setup. Accounts with 'Pentagon FCU' had the CC-502 error.

For the accounts where I deleted the institution, when Adding New Account, I see two institutions: Pentagon Federal Credit Union and Pentagon FCU. What's the difference?

Screenshot 2025-01-17 091431.png

However, using either institution, I still get the CC-502.

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Comments

Quicken Anja

Hello @JstLukng,

I apologize for any inconvenience this issue may be causing and that you have not been able to resolve it for a month.

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

Jim Hobin

I've been having the same problem as the OG. I was able to remove the FI from each account then I deleted the FI from the Online Center by selecting Contact Info while pressing Alt F3. Regardless of which FI I select (Pentagon Federal Credit Union or Pentagon FCU), I still get the CC-502 and sometimes a CC-511 errors.

Quicken Jasmine

Hello @Jim Hobin,

Have you attempted to reach out to Quicken Support directly for assistance?

Let me know!