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Paypal CC-601 Error

knute97

Have been getting the CC-601 error for Paypal whenever I do a download.

The error states that it cannot find a non-zero balance or with any transactions in the last 12 months, but the Online Balance actually changes to the wrong actual balance after a download.

When I reset the account, the Online Balance posts correctly (no CC-601 error), but no transactions are downloaded with it. The next day when I download, I get the CC-601 error and the Online Balance changes to the wrong balance again.

So, even though the error states that it cannot find anything, it is changing the Online Balance.

Have reported this error 2X but it still persists.

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Comments

Quicken Anja

Hello @knute97,

I can confirm internally that this issue is a CP_SCRIPT_ERROR, which is generating the CC-601 error you are seeing in Quicken. This typically occurs when something on the bank's end is blocking Quicken from connecting.

I recommend taking a moment to review this support article regarding error CC-601 for more information.

As noted in the article, if the error persists for more than 24 hours, we recommend reaching out to Quicken Support directly for further assistance, as it may require escalation.

We apologize for any inconvenience this may cause! Thank you for your understanding.

knute97

This error has been happening for weeks and I already have reached out to Quicken Support 2 times!!

Quicken Kristina

Thank you for your reply,

I'm sorry to hear you reached out to Quicken Support twice and they were unable to resolve the issue. What method did you use when you contacted them? Did you reach out by phone or by chat? Did you get ticket numbers from your contacts with Support?

If you reached out by a different method, could you please provide more details how you reached out?

I look forward to your reply!

knute97

The problem was reported thru the link in the Quicken program "Report a problem through Quicken"

Quicken Kristina

Thank you for your reply,

The report a problem function is not the same as contacting Support directly. These reports are reviewed daily to track multiple reports of the same trending issues and/or for troubleshooting/escalation purposes. When multiple reports of the same issue are received, those reports are also investigated further. Reports that can be replicated or verified are then submitted as tickets to the proper channels.

For the specific error you are encountering, it is recommended that you contact Quicken Support directly, via phone or chat, for further assistance, as they have access to tools that we on the Community cannot access and they're able to escalated the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Note: Quicken Support will be closed on Monday, January 20, 2025, in observance of Martin Luther King Jr Day.

I apologize that I could not be of more assistance!

Jon Z

I have been having this exact same issue now for weeks. Last downloaded transaction was 1/8/25. Is there a fix yet?

Quicken Kristina

Hello @Jon Z,

If you are seeing a CC-601 error with PayPal, and the issue has been persisting for longer than 24 hours, then per this article on CC-601 errors, please contact Quicken Support directly by phone or by chat for further assistance, as they have access to tools that we on the Community cannot access and they're able to escalated the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

I apologize that I could not be of more assistance!