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Acct side bar is lower than the register

J Wright

My side bar checking account balance is exactly 1500 lower than the actual quicken register. It is only my checking register. I have looked for uncleared entries, etc. cant find any. Side bar is set on current balance. can anyone help?

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J Wright

ive had it for at least 2 years. tried calling in to support but they had no solutions

Quicken Anja

Hello @J Wright,

We apologize for any inconvenience this issue may have caused and that you have been experiencing it for so long without any resolution.

If you don't mind, could you please provide screenshots of the issue you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Additionally, could you let us know where your data file is located? Is it saved on your local hard drive (e.g., C: Drive) or in a cloud-based/external drive (e.g., OneDrive, DropBox, USB, etc.)?

Lastly, could you share any troubleshooting steps you’ve already attempted?

We look forward to hearing back from you. Thank you!

J Wright

Data file stored in One Drive
Already 1) made sure that the side bar shows the current balance though the current is the same as the ending and changing it to ending balance does nothing. 2) I checked all deposits to make sure thate wasnt one that hadnt been reconciled…all seems in order.
One thought:
1) since the amount off is EXACTLY 1500, i looked at both deposits and payments for transactions with that amount. I have NO deposits for 1500. BUt i have several payments for 1500. I am including the a screen shot of the latest ones within the last two years where i have seen the discrepancy.

My question is if the one highlighted where i transferred funds to another internal cash account may be where the problem is? i withdrew from the ATM checking account the 1500 and deposited the cash electronically in the cash box. doesnt seem like thats the problem but that is the only 1500 transaction that seems like it might be a problem.

I have seen in the discussions that others have the same problem. help me ObiWan…you're my only hope

q_lurker

(Jumping in where I rarely tread)

What I note about your highlighted transaction is the lack of a Downloaded Payee. You might add the Downloaded Posting Date column to see if that field is also blank for that transaction. Neither omission should be a problem, but maybe. As for the transfer account, it does not seem particularly different than the other transfer accounts similarly used. I assume that petty cash box account looks okay with respect to this issue.

Make a backup, then delete and re-enter the transaction in question. Couldn’t hurt.

volvogirl

Also the transactions are not in order. They should be in date order with the newest date at the bottom. Try clicking the Date column heading to sort by date.

J Wright

here they are in order…by date. this issue is still the same…the side bar total is different than the register total

Chris_QPW

Just curious if changing the account bar setting for Current/Ending balance makes a difference?

Also, have you tried running Validate and Repair?

J Wright

Changing from current to ending does nothing

havent tried validate or repair. how do i do that ?

Chris_QPW

File → Validate & Repair → select for repairing file → OK

catdancer103

I've had the same problem in a cash account for at least a year. When I first noticed it, I tried the Validate and repair, but it did nothing. My solution to to wait until I eventually close that account.

UKR

Just firing a couple of shots into the dark here, listening for an "Ouch" …

The account's Opening Balance transaction is incorrect as a result of having been modified improperly during account activation/reactivation for downloading
There's a future dated transaction not shown
There's a long past due and forgotten Scheduled Reminder that's still waiting to be executed (turned into a real register transaction) which impacts the balance
There's a Savings Goal transaction impacting your balance
The account's currency is in some currency other than USDollar and the exchange rate is not exactly 1.00
The Home Currency is set to a currency other than USDollar and the exchange rate is not exactly 1.00
The Account Sidebar uses the Home Currency setting to show converted amount totals and subtotals

Not all of the above may apply to you. Just listing possible causes …

J Wright

Really great suggestions…very helpful. I'll start eliminating them

J Wright

UKR….you did it! it was the savings goal transaction. …though i didnt have an active savings goal. I must have set one up a few years ago. So I set up a test goal. then clicked the dont show in register button. then deleted the goal and the side bar is now showing the same balance as the account register. THANK YOU

UKR

You're welcome.
I'm happy to hear that you found the solution to the problem. Thanks for reporting back.
Somebody else puzzling about a Sidebar-to-register imbalance might have the same problem …