How to submit a bug?

Question

quicken is reporting two different cash and asset balances for the same account, on the same screen.  One is correct. the other is fictional.

I just want to report that.

I find the Quicken support site just awful. I end up going in circles. I have tried to communicate so many times in the 15 years I've had quicken and just given up.  Presently, the chat won't open for me, so posting this question here.

This is not an urgent issue for me.  Just want get it off my chest.  I'm not expecting a reply.

Have a great day.

Jim_Harman · Answer

You can use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the Support ticket number if you have one. Provide step by step instructions to reproduce the problem and note any error messages you receive. They will not pay much attention to a problem unless they can replicate it in house or see it in a support session.

You will not get a response to an electronic submission, but apparently they review and prioritize the submissions and use the data to help resolve problems they decide to work on. The more reports they receive the better.