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CC-800 Error with Apple Bank account.

vaysberg

I'm using Quicken for Windows r60.20.

Error CC-800 when updating Apple Bank account https://www.applebank.com/

I noticed it on 01/24/2025 - no changes in my Windows 10 and no changes in Quicken.

Last time I used Quicken on 1/10/2025 and it was Ok.

I tried to reset the account and I've got the error message that Quicken has problem and it's not my fault.

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Comments

Quicken Kristina

Hello @vaysberg,

Thank you for letting us know you're encountering this issue! If I'm understanding correctly, the current error you're seeing is the CC-501 "Not your fault" error? If that is correct, the per this article on CC-501 errors, the first troubleshooting step is to wait 24 hours and try again.

Please let me know how it goes!

vaysberg

Hi Kristina,

Thank you for you reply.

First error is CC-800. Then when I click on Fix it and tried to Reset the account I see this message

[Edited - Removed Personal Information]

Quicken Kristina

Thank you for your reply,

Since the CC-800 error is coming up first every time you try to update, lets start troubleshooting this by making a backup of your Quicken file and following these steps from this article to resolve CC-800 errors:

First, you'll need to deactivate the affected accounts:

Select Tools > Account List
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and Deactivate them on the Online Services tab
When finished, close the Account List.

Second, reactivate the accounts:

Select Tools > Add Account
Go through the flow of re-adding the deactivated accounts to Quicken, use your login credentials and answer any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken.

I hope this helps!

vaysberg

I tried to check if it will work on my Mac - can't to connect to my Apple bank. So I tried to disconnect the account and connect it back

Please try again later.

Care Code: FDP-101

Details:
CP_SCRIPT_ERROR
General error. MFA token cannot be blank

mbinday

I'm having the same problem. For the past few days Quicken has the same exact errors as shown above. Fixing it (with Quicken suggestions) does not work. It has me log in again to set up the account. And then proceeds not to work and give the same error again and again. Clearly some communication problem. Please fix this.

vaysberg

Maybe the problem is on the bank side?

Quicken Kristina

Thank you for your replies @mbinday and @vaysberg,

I have forwarded this issue to the proper channels for further investigation and resolution. If you haven't already done so, please navigate to Help>Report a Problem and send a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CBT-555)

vaysberg

Already submitted.

mbinday

It was resolved today.

Quicken Kristina

Thank you for the follow-up @mbinday,

I'm glad to hear it started working again!

Are you still seeing this issue @vaysberg?

Thank you!

Quicken Kristina

Hello @vaysberg,

I haven't seen a response from you in a while. Do you still require assistance?

Thank you!