Credit card statement amount mismatch
Last August 2024, I raised the following issue:
"On several occasions my Chase credit card statement amount due is a penny off. For example, today the autopay amount downloaded from my bank was $237.56 but the amount due that was recorded 3 weeks ago as per the downloaded statement was $237.55. Am I the only one experiencing this? Is this an known issue?"
Six months later I'm still experiencing it. I've also reported it as a problem through my Quicken software.
Using today's update as an example, Chase sent me an email stating my balance is $XXX.51 and the Bill and Income statement showed $XXX.50. This is not a one-time thing. I don't understand why Quicken can't work with Chase to get this fixed. It shouldn't be that hard. Either Chase is sending the wrong amount or Quicken is mishandling their transaction.
Comments
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The referenced prior post:
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list0 -
Yes I opened it 6 months ago and it's still not fixed. :-(
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Just reporting an issue here in the Quicken Community may not get the ball rolling towards a fix, I'm sorry to say.
You need to report this issue to Quicken Support on the phone during posted hours of operation
together with a report posted using Help / Report a Problem, to submit log files for problem determination.0 -
I did it 6 months ago.
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