Does anyone know if the problem with PayPal Credit card has ever being resolved?

ErnieV
ErnieV Quicken Windows Subscription Member ✭✭
edited February 2025 in Download, Add/Update Accounts (Windows)

Since October/November last year I have been trying to add my PayPal Credit Card Account. Every time I try I get the message "Sorry, we encountered an error it's not your fault". I think in December I saw a post from Jasmine that said Quicken was aware of the problem and it had been escalated. Whatever that means. Like I always say, I just don't understand what these problems can't be resolved in a more timely manner. [Removed - Disruptive/Speculation]

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @ErnieV,

    Thanks for reaching out and I do understand your frustration with this issue. I have taken the time to look further into this and can see that my teams are still working on a resolution, however, there is no current ETA. I advise that you bookmark this alert for all future updates.

    We appreciate your continued patience and support as we work through this issue.

    (CTP-11623)

    -Quicken Jasmine

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