Fidelity Accounts getting the "It's not your fault: message as well.

WITELITE

Quicken is not pulling in one specific Fidelity login. Others are working fine. It also doesn't work when I try to add accounts for that login.

Is Fidelity part of the ongoing issue that has been mentioned?

Quicken Jasmine

Hello @WITELITE,

When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with this error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You can follow this link to access a FAQ that provides more information.

Due to the nature of this error message, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize for the frustration caused and for not being able to be of more assistance.

Quicken Jasmine

Hello @WITELITE,

I haven't heard from you in a few days and just wanted to check-in. Were you able to resolve this issue with Quicken Support?

Let me know!

NotACPA

@WITELITE What TYPE of account isn't being downloaded? And, when you do TOOLS, Account List, what shows in the "Financial Institution" column for that account? If that column isn't showing, it can be added via the Options button at the bottom of the dialog.

What shows as the "Transaction Download" for that account?

Fidelity goes by multiple names in Q, and some "Fidelity" accounts can't be downloaded via the "Fidelity Investments" name.