Anyone else with TD Bank Direct Connect see this notice on Quicken Startup?

digitalmediaphile
digitalmediaphile Quicken Windows Subscription Member ✭✭✭

When I opened Quicken this morning, I received this intercept notice. Had to click OK before I could even use Quicken.

Comments

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    It is an appropriate message when support for DC Bank Bill Pay has been discontinued by a financial institution, when the user has switched from DC to a different connection method (because only DC supports Bank Bill Pay) or when the financial institution still supports DC but has discontinued support for Bank Bill Pay.

    So, is this simply an acknowledgment and confirmation of the ongoing DC Bank Bill Pay issues and advising of the impact to already scheduled transactions and to Bill Reminders set up for Online Bill Pay?

    Or is it a statement by TD Bank that they are no longer going to support DC and/or Bank Bill Pay?

    My guess is that it is an acknowledgement and confirmation of the current issues and the impact of those issues on Bill Payments and Bill Reminders and not that support for DC and/or Bank Bill Pay is being discontinued. I say this because the FIDIR listing for TD Bank has not been changed (at least, not yet) to remove DC and Bank Bill Pay.:

    56610 56610 56610 TD Bank Online Banking https://www.td.com/us/en/personal-banking 1-888-751-9000 https://onlinebanking.tdbank.com/ ACTIVE BANKING,CREDIT,ACCOUNTINFO,PAYMENT&DIRECT BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

    If/when the FIDIR listing is changed to remove PAYMENT and/or DIRECT, then we will know for sure that TD Bank has discontinued support for them.

    Quicken Classic Premier (US) Subscription: R61.16 on Windows 11 Home

  • digitalmediaphile
    digitalmediaphile Quicken Windows Subscription Member ✭✭✭

    Well, when I look at my account online using a web browser, TD shows my upcoming Bill Pay scheduled transactions.. also I found it odd that I received this message when I started up Quicken and not after a OSU. seems like it gets more confusing as time goes on.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited February 2

    Well, when I look at my account online using a web browser, TD shows my upcoming Bill Pay scheduled transactions.

    Based upon the popup message, if those Bill Pays were previously scheduled from within Quicken you should continue to see them in your online TD Bank account. What the popup message says is that future Bill Reminders should have been changed to not be Online Bills.

    That message also says that Bill Pays that have been previously set up with TD have been delinked from Quicken so the lightning bolt in the Check # column of the account register will no longer be present.

    …I found it odd that I received this message when I started up Quicken and not after a OSU. seems like it gets more confusing as time goes on.

    Quicken will sometimes push general announcement popups when there is something that it is felt the user should be aware of. This rather commonly happens when it comes to messaging regarding specific financial institutions or when there is some Quicken feature or function in general that they want affected people to know about. These popup messages occur upon opening Quicken because they are not OSU dependent.

    Quicken has record in their database of every financial institution we are connected with along with which other online services we use. So, they know that you are connected with TD Bank even before you open Quicken. It is likely this popup message was pushed only to TD Bank customers who have been set up with DC Bank Bill Pay. So I and others who do are not connected with TD Bank never got that popup message.

    I'm guessing the reason why other TD Bank customers in your other thread about the TD Bank connection issues have not been confirming they received this popup message is that the majority of those folks in that other thread are not set up with DC or have not set up or tried to set up with DC Bank Bill Pay….maybe using EWC or WC for downloading….so they likely did not get this popup message because it would not be applicable to them.

    Personally, I view this as official acknowledgement of the DC/DC Bank Bill Pay issues TD Bank has been having. It is also letting you know that there are actions that have been taken to entirely disable DC Bank Bill Pay while they are working on the fix. So, I see this as this being more transparent on their part.

    Let's hope that the FIDIR list does not get updated to remove PAYMENT and DIRECT because if that happens it will mean that TD Bank has decided to discontinue support for them entirely.

    Quicken Classic Premier (US) Subscription: R61.16 on Windows 11 Home