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Vanguard Direct Connect Not Working -- Accounts No longer Recognized

markberlind

This morning after I downloaded the new Release of Quicken for Windows (desktop) my connection with Vanguard stopped working for all accounts. The error code is OL-304-A saying the accounts aren't recognized. I tried to deactivate and add the accounts back — Quicken will let me do that and can connect with Vanguard for that purpose — but even after doing that the downloads are still malfunctioning and the error code says the accounts aren't recognized. How can this be resolved?

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Comments

mikel51

same problem for me—I also noticed that quicken for mac had the problem with accounts not recognized. My password is OK. I did try to reconnect on quicken for mac, but not all my vanguard accounts were available for the matches. I guess I will wait a few days to see if this gets resolved by either quicken or vanguard.

Quicken Anja

Hello @markberlind & @mikel51,

We appreciate you bringing this issue to our attention!

First, please take a moment to review this support article for more information regarding error OL-304.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-567)

GeoffG

I had this issue this morning for my Vanguard account, but not my wife's. Suspecting it to possibly be a Vanguard issue I just now reran a OSU and it completed without issue.

Quicken Anja

https://community.quicken.com/discussion/comment/20475612#Comment_20475612

@GeoffG Thanks for the update!

@markberlind & @mikel51 Is this issue resolved for you both as well, or does it remain ongoing?

Please confirm, thank you!

markberlind

Seems to be working OK this morning

Quicken Jasmine

https://community.quicken.com/discussion/comment/20475710#Comment_20475710

Thanks for coming back to update us! Please let us know if the problem returns!

mikel51

The issue resolved itself the next day😀

Geter

Direct Connect wasn't working for me. I switched to "Quicken Connect", not realizing that this doesn't show individual transactions, which I want. So I tried to switch back, but now I can't, and I get a "OFX Error: 16503"

William J

You know how banks like Chase open a window from Quicken to allow access?

My guess is this is a feature Vanguard is about to execute.

NEW! Errors connecting to Vanguard Accounts or enrolling with new Vanguard connection method — Simplifi

Could also be Vanguard limiting information/exposure. The current market.

They don't want a run on the bank.