Message re "Online session" at startup and shut down of Quicken

Doug

I posted this before with lots of input but with no resolution. Every time I open Quicken, I get a message saying that my "online session was not completed", and asking if I'd like to complete. If I click "yes", there's one of my accounts that shows, but the amount is zero. If I go ahead with the OSU, nothing shows up as a new transaction. Same thing happens when I close Quicken. I have narrowed it (by creating a "dummy" data file and the message doesn't show up) to some problem with my data file. I've done a number of validate and repair, but … still there. I'm pretty much resigned to just clicking "NO" as my response to the question every time I open and close, but if anyone has an idea how I can rid myself of the issue, I'd appreciate it.

Quicken Kristina

Hello @Doug,

Thank you for letting us know the issue is persisting. Is this the earlier post you were referring to?

https://community.quicken.com/discussion/7958963/why-am-i-getting-online-center-message-at-startup-and-close-of-quicken

If it is, then it looks like you did some file troubleshooting and determined that the issue does not happen in a new "test" file.

In your main file, if you haven't already done so, please backup your file, deactivate the problem account, then reconnect it by going to Tools>Add Account and following the prompts. When you get to the Add/Link screen, please make sure to carefully link the account to the correct nickname in Quicken.

Once the problem account is reconnected, test to see if the issue persists.

Please let me know how it goes!

Doug

Thanks Kristina. Yes, that's the old post I entered. I'll try what you suggested. However, over time, I've seen three different accounts that show up as "the problem account"! Right now, it seems to be sticking to one, so I'll give that one a go. I'll keep you posted.

Doug

Thanks Kristina! That worked!!! No more error message at shutdown or at startup. I really appreciate the help.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the issue is resolved!

If you need further assistance, please feel free to reach out!