Unable to sync with multiple financial institutions

Quicken Kristina

Hello @JanGilbert,

Thank you for letting us know you're also encountering an issue. To clarify, are you also seeing CC-503 errors? I can see you sent a problem report earlier this month saying that you are missing transactions from multiple financial institutions, and are not seeing any errors. Is that still happening? Which financial institutions are failing to download?

If you haven't already done so, I recommend that you follow the troubleshooting in this article on missing transactions/transactions not downloading:

https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/

I look forward to your response!

kipick

not you

kipick

i think this issue has been on on since about Jan 22, 25.

it appears we are not the only ones with the problem.

I am surprised it is taking this long to solve problem.

kipick

sent error report as requested on 3/28/25, still no follow up. HMMMMMM

Quicken Kristina

Thank you for your reply,

I can see the ticket is still open and in work. The team working on the issue should contact you by email if they need further information, or when they believe the issue is resolved.

Thank you!

kipick

Still no help, very poor customer service! [Edited - Readability]

Quicken Kristina

Thank you for your reply,

The ticket is still open and in work. The team working on the issue should contact you by email if they need further information, or when they believe the issue is resolved.

Thank you!

kipick

If anyone has a phone number or contact for customer support please supply

[Edited - Readability]

Quicken Anja

https://community.quicken.com/discussion/comment/20485898#Comment_20485898

Hello @kipick,

You can find the Quicken Support phone number and access chat support via this link here. Additionally, the official Quicken Support phone number can also be found in this support article.

Hope this helps!

kipick

its just amazing to me that Quicken can go almost 3 months without making improvement on syncing bank accounts and credit card accounts.

what is going on???