When will the issues of downloading account information be fixed for New York Life Virtual Service Center? This is a known issue but the thread was closed "Due to low activity" so no updates have been provided.
@naples98 Please provide a link to that thread … so that we don't have to go searching.
Here is the thread. https://community.quicken.com/discussion/7955482/closed-10-11-24-new-york-life-virtual-service-center-0-account-balance
Hello @naples98,
Thanks for reaching out!
I have taken the time to review the internal ticket regarding this issue and can see that our teams are still working towards a resolution as they continue investigating. I advise bookmarking the alert that you shared for all further updates.
I apologize for any inconvenience caused and we do truly appreciate your support and patience.
