RESOLVED! Errors connecting to Vanguard Accounts or enrolling with new Vanguard connection method

Quicken Janean

Vanguard is changing its connection method with Quicken Classic for Mac.

Vanguard has set the date for this connection cutoff as 2/20/25; unfortunately, in early testing, we discovered issues with the Vanguard authentication process that prevents some users from completing this connection method change. Users may see nothing happen after clicking “Enroll” or may see the error “An error occurred while the digital token access was being processed. Please try again.”

We continue to work with Vanguard to correct this issue with their website, but it has not been resolved. Vanguard has not yet given us an ETA on the resolution, nor have they opted to delay the cutoff date. If you experience this error, you will need to contact Vanguard to report the issue, so they can assist you—the error is generated by the Vanguard site, not Quicken. 

You should contact Vanguard support at 877-662-7447 and ask to speak to someone in their digital banking department.

This issue does not impact Quicken Classic for Windows at this time. We hope that Vanguard will resolve this issue quickly, and our engineers are assisting them in any way possible.

Thank you.

Quicken Anja

RESOLVED 4/9/25

This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

Thank you!