Calendar income reminder (paycheck) displays incorrect amount for future dates

SomeItalianGuy

I'm salaried, so my paycheck is always the same except for a one or two cent difference in some of the withholding.

I have an income reminder setup in the calendar and - for the past month or two - that reminder always shows (on the calendar view) the net amount as being exactly $21.13 higher than the actual, correct number. If I click the reminder to enter it into my checking account, all the numbers are correct, including the net paycheck, and all of the following reminders will now show the correct amount. But, when I re-open the calendar view, the incorrect amounts are again shown for all future reminders.

Anyone else? Any idea what is causing this?

Note: this discrepancy only affects my paycheck income reminders. All the expense reminders display correctly.

Quicken Anja

Hello @SomeItalianGuy,

We appreciate you bringing this issue to our attention. I understand how frustrating that can be.

I attempted to replicate the issue but wasn't able to. Upon checking your account internally, I noticed you are still running version R61.17. So, to start with, I suggest you update your program to the latest release, R61.20, and see if it makes a difference. To update, please navigate to Help > Check for Updates.

Alternatively, you can also manually download and install R61.20 through the Manual Patch found in this support article.

Additionally, could you please tell us where your data file is stored on your computer? Do you have it saved in a folder located on your local hard drive (C: Drive), or in a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?

Check back and let us know! Thank you.

SomeItalianGuy

I am actually running 27.1.61.20 and Check for Updates indicates that "You already have the latest release of Quicken".

My data file is stored locally in C:\Users\[my user name]\Documents\Quicken

It is only the upcoming paycheck reminders that are displayed incorrectly in the calendar view. All other entries, both past and future, are displayed correctly. If I click a paycheck reminder as if to enter it into the register, it opens the full split transaction window and displays the correct amount at the bottom. If I then close the split window and return to the calendar, it once again displays the incorrect amount.

SomeItalianGuy

Yesterday, in a fit of desperation, I deleted the income reminder for future paychecks and then re-created it. After doing so, all future calendar instances showed the expected amount.

However, this morning all of the future instances are incorrect again and by a far greater amount! Instead of showing $21.13 higher as before, they are now showing $158.54 higher than the correct amount! Once again, if I click a reminder to open it, all of the values are correct as is the "bottom line".

I do not normally use Quicken on the web, but I did check just now and that calendar shows the income reminders correctly.

Quicken Anja

@SomeItalianGuy Thank you for following up with additional details!

I suspect that this could potentially be a data file issue. Therefore, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
   
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Let us know how it goes!

SomeItalianGuy

In between our last two comments, I decided to delete the upcoming income reminder and re-create it. After doing so, future calendar reminders appeared correctly.

However, I noticed this morning that, not only are they incorrect again, but now they are showing $44.69 LESS than they should!

I went ahead with Validate with no effect. I then also performed a Super Validate and still no effect. All of my paycheck income reminders for the future are showing $44.69 less than they should. As before, if I click on a reminder as if to enter it into the register, it shows all correct amounts including the total. But, in the calendar view, the amount is $44.69 less than it should be.

Quicken Jasmine

Hello @SomeItalianGuy,

Thank you for the thorough update and for taking the time to try both the Validate and Super Validate steps. I can definitely understand how frustrating this ongoing issue must be, especially with the fluctuating discrepancies you're seeing each time.

Since the problem keeps returning even after deleting and recreating the income reminder, and with the inconsistency in the incorrect amounts, this seems like it may be tied to a deeper issue within the data file or possibly how the calendar view is rendering future income reminders specifically. To help us investigate further, could you please confirm whether you have any scheduled adjustments (like recent changes to splits, tax withholding, or deduction amounts) that might be affecting future-dated entries? Have you also noticed whether the incorrect amounts are consistent across all future instances, or does the discrepancy vary depending on the date? Lastly, do you have any sync features enabled, such as Mobile & Web Sync, which could be inadvertently impacting your local data? You can check this by going to Edit > Preferences > Mobile & Web and seeing if syncing is on.

Once we have that information, we can better determine the next steps, which may include escalating this for a deeper review. Thank you again for your continued patience while we work through this with you!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20479117#Comment_20479117

Just checking in, do you still need assistance?

Let me know!