Citibank download missing transactions on windows R61.20 (and previous 2 versions)

John QW

I've been having problems with down of citibank credit statement transactions over the last few cycles. I have two separate card accounts with citi. Both accounts exhibiting the same behavior.

When I go to download transactions at statement time, I get a few of the most recent transactions, and thats it. I've gone thru the cycles of reset account(s), and also deactivate and re-activate accounts. I've reset the DTS timestamps for the accounts back to a date prior to the missing transactions. But the transactions do not update.

Both accounts are Express Web Connect+ (I think thats the only option for citibank cards now).

Had the problem on the prior version and still have it on R61.20. Its not a temporary connection issue since its happened the last two billing cycles.

Looking at OFX and connection logs, I repeatedly see this error:

==== Mini-OSU End (20250222/07:44:27) ====
20250222 07:51:55: Marketing session sending to: http://www.citibank.com/us/cards/download/qciti.ini
20250222 07:51:55: QFN: Beginning get from http://www.citibank.com/us/cards/download/qciti.ini
20250222 07:51:56: ***QFN kQFFinished: returns 67305876
20250222 07:51:56: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20250222 07:51:56: QFN: End get from http://www.citibank.com/us/cards/download/qciti.ini, netstatus 15
20250222 07:51:56:

Quicken Anja

Hello @John QW,

We appreciate you reaching out about this issue—I understand how frustrating it must be.

To begin, please take a moment to review the guidance outlined in this support article on missing transactions as they often help resolve similar issues.

Also, you mentioned having deactivated and reactivated the account previously—when you reactivated, did you do so via Set Up Now in the Online Services tab, or via the Add Account flow?

Check back and let us know! Thank you.

John QW

Anja,

I did previously the support article, and none of that addresses my issue.

To answer your question, I reactivated both accounts via the "Set Up Now" in the online services tabs of the account(s).

John QW

..And in the event that your question was also a suggestion to try the alternate method, I deactivated the account, then went to the Add Account flow and reactivated/linked the account that way. Same behavior, no transactions download.

And the connection log error still exactly the same:

20250223 07:57:15: Marketing session sending to: http://www.citibank.com/us/cards/download/qciti.ini
20250223 07:57:15: QFN: Beginning get from http://www.citibank.com/us/cards/download/qciti.ini
20250223 07:57:16: ***QFN kQFFinished: returns 67305876
20250223 07:57:16: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20250223 07:57:16: QFN: End get from http://www.citibank.com/us/cards/download/qciti.ini, netstatus 15
20250223 07:57:16: QFN: Beginning send to https://mobilesoa.citi.com/CitiOFXInterface
20250223 07:57:17: QFN: End send to https://mobilesoa.citi.com/CitiOFXInterface, netstatus 0
20250223 07:57:59: Marketing session sending to: http://www.citibank.com/us/cards/download/qciti.ini
20250223 07:57:59: QFN: Beginning get from http://www.citibank.com/us/cards/download/qciti.ini
20250223 07:57:59: ***QFN kQFFinished: returns 67305876
20250223 07:57:59: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20250223 07:57:59: QFN: End get from http://www.citibank.com/us/cards/download/qciti.ini, netstatus 15
20250223 07:58:00:

Quicken Jasmine

Hello @John QW,

Thanks for providing more information.

Are you deactivating all of your accounts with CitiBank before attempting to reactivate via the Add Account function?

Let me know!

John QW

I believe that I was doing the account disable and re add one account at a time.

Quicken Jasmine

Hello @John QW,

Thanks for letting me know. I advise reviewing the steps below closely and attempting to resolve this issue again. It is recommended to save a backup before proceeding (just in case).

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Search for Citibank
9. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
10. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Please let me know how this goes!

John QW

I followed this procedure as well, deleting online access, manually removing account number and provider info from both accounts, and then 'adding new account' re-authorizing and relinking. I still get the same error as noted above in the connection log , and no transactions download.