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Trouble with TD Bank connection

AnthonyS

hello! I am reposting this to this community…Hope you can help me. I have been having an issue with TD bank for several weeks now where the transactions in my checking account are not downloading to Quicken when I do a one-step update. I have contacted Quicken technicians on this matter before and they said they are unable to resolve the issue with TD bank. I separately contacted TD bank and they said there was no issue on their end! I have tried several times to disconnect and reconnect my accounts to TD bank for online banking and I have tried account refresh to no avail. Does anyone know if there is a fix for this…or if not an approximate date when it may be fixed because manually trying to keep track of the accurate checking balance/reconciliation is cumbersome! Any help is greatly appreciated!!

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Comments

Quicken Kristina

Hello @AnthonyS,

Thank you for letting us know you're running into this problem. I can see that when you contacted Support about this issue, they referred you to the open alert for TD Bank issues.

https://community.quicken.com/discussion/7955422/ongoing-9-10-24-td-bank-issues

I can also see you sent logs earlier this month. When I check those logs, I saw this error message: Something didn't connect when we tried to access your TD Bank accounts. Please log in to TD Bank Online Banking at www.tdbank.com and follow any prompts to resume access.

If you haven't already done so, please log into TD Bank's website and see if there are any prompts or messages.

Please let me know how it goes!

AnthonyS

hello I went into TD bank this morning and Quicken is still showing as linked to the bank…hope this helps!

Quicken Kristina

Thank you for your reply,

To clarify, did you go to a physical bank branch, or did you login to the website?

Thank you!

AnthonyS

I went on the website… when I spoke to a tech from TD Bank I believe it was several weeks ago

AnthonyS

when I spoke to tech that was over the phone…..

Quicken Kristina

Thank you for your replies,

The error message I mentioned in my earlier post was dated 8 February 2025. If you have not logged into the website since the 8th or before, please do so to check if there are any prompts or messages.

Thank you!

Takpay

I am also having the same trouble as Anthony. I have tried to talk to Quicken. I have logged in to TD. I have called TD. TD is not showing a problem.

Quicken Kristina

Thank you for joining the discussion @Takpay,

Do you have the ticket number from your contact with Quicken Support? It would be helpful to see what troubleshooting you went through with them.

When transactions aren't downloading, if you're not seeing any error messages, a good starting point is following the troubleshooting steps in this article on missing transactions/transactions not downloading:

https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/

Please let me know how it goes!

AnthonyS

if you mean the TD website I went in again last night and still no new messages or prompts

Quicken Kristina

Thank you for your reply @AnthonyS,

Checking our internal tools, I can see your latest attempt to connect threw a FDP-181 error. There is an existing ticket for this error. In your Quicken program, please navigate to Help>Report a Problem and send an updated problem report with log files attached, so that I can notify our team that you're also impacted by this issue.

Thank you!

(CTP-10838)

AnthonyS

okay I just sent this request with the error to report the problem. You should know that after speaking with another TD technician this morning they were still unable to rectify the problem.

Quicken Kristina

Thank you for your reply,

Thanks for the update and thank you for sending the problem report!