Subscription Status Is Incorrect

Dom1
Dom1 Quicken Windows Subscription Member ✭✭✭
edited February 27 in Signing in, Passwords, and Activation (Windows)

My windows subscription auto renewed on 02/22/25 but when I select about Quicken it shows Expired on February 22, 2025. Beyond this being incorrect I don't get any other notification that my subscription has expired.

1 - My user id in Quicken and my online account are the same.
2 - Subscription status on my online account reflects 02/22/2026 which is correct.
3 - I was able to update Quicken today without issue.
4 - Credit card payment has cleared.

I don't believe this has happened before or at least I've never noticed before. Is this a timing issue or is there a fix for this situation?

Thanks

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    When you say you updated Q, was that a data update, or a program update?

    And, since either update means that you're still able to update something, I suspect it's just a timing issue. Have you closed Q and re-opened it since that transaction?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited February 27

    Hello @Dom1,

    I checked our internal system, and I can confirm that your subscription is active and was successfully renewed through 02/22/2026. It looks like Quicken may just need to refresh your account status. You can follow the instructions below, it is recommended to save a backup (just in case). You can also review this FAQ that provides these troubleshooting steps and more information.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
      image.png
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let me know how it goes!

    -Quicken Jasmine

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  • Dom1
    Dom1 Quicken Windows Subscription Member ✭✭✭

    Hi Jasmine,

    I read the notes associated with this. I don't use mobile or use Quicken cloud or bill pay. I do however use auto update for a number of accounts - credit cards, bank transactions, fund quotes. Will these items continue to work after following this logout/login option?

  • Dom1
    Dom1 Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20478709#Comment_20478709

    Yep, closed and re-opened, everything working fine aside from the message.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    https://community.quicken.com/discussion/comment/20478717#Comment_20478717

    Thanks for asking! Yes, signing out/in should not affect your data, accounts, connections, etc. in any way!

    Hope this clears things up!

    -Quicken Jasmine

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  • Dom1
    Dom1 Quicken Windows Subscription Member ✭✭✭

    Thanks Jasmine!

    That fixed the subscription expiration date and everything is working and balances are A-OK.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Dom1,

    Thank you for coming back to let us know, I am happy to have been able to help!

    Please don't hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

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