Anyone else seeing message "Error. Failed to download payment info." when using Bill Pay

nut4golf

This appears for anything I try to make a payment on. So effectively, my Bill Pay in Quicken is dead and useless.

Support tells me this is somehow related to this ticket, which has no resolution in sight:

UPDATE 2/21/25 Quicken Premier users not having Check Pay or Bill Pay allotment

Quicken Kristina

Feb 14, 2025

We are aware of an issue with customers using Quicken Premier who are unable to use Check Pay or Quick Pay. When they check their allotments, it shows that they have 0 used and 0 available.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 11585885)

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I'm wondering how many others are similarly stuck and unable to pay their bills? and how we might escalate this so it gets resolved - I can't imagine it is a giant bug.

Thanks!

Michael

Paul13

I have same issue.

Quicken Kristina

Hello @nut4golf & @Paul13,

Thank you for reaching out to the Community to let us know you're impacted by this issue. The issue has already been escalated and is being worked on. While we do not have an ETA, you can track the status of the issue by bookmarking the alert linked in the original post in this discussion.

In the meantime, to avoid late payments/penalties, we recommend using alternative means to send bill payments.

We apologize for any inconvenience and thank you for your patience. 

nut4golf

This issue seems to be resolved after installation of the version 8.1.0 upgrade on my system. I now have bill manager credits and can pay bills online!

jacobs

@nut4golf I wonder if it was it the update to version 8.1 or the flipping of the calendar to a new month with new bill manager credits?

nut4golf

Good question. I thought of that as well, but believe I tried it on the weekend and it was still broken… but I couldn't swear to that!

Either way, I'm just happy to be back in business with Bill Pay, and fingers crossed it won't happen again.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the issue is resolved.

If you need further assistance, please feel free to reach out!