Unable to switch from 1 quicken file to another

Question

I have more than one quicken file.  When I want to switch to another I use File>new file name and historically the password window opens for the new file.  Recently I have been getting an error window that says I cannot switch because there's a background operation running such as back up to the cloud.  I have a PC and have not turned on any backup or chosen the Quicken backup to Cloud option.  See attachment for the message that I get.  I even close the open Quicken session, reopen it and try to open the other file but the message reappear.

Any suggestions on the cause and how to stop this problem?

Quicken Window Error message.JPG

UKR · Answer

https://community.quicken.com/discussion/comment/20479840#Comment_20479840

You may not make use of OneDrive yourself, but as of a certain Windows 10 and 11 service level (from about 2 years ago), OneDrive is always running in the background and processing a certain subset of folders automatically for you, e.g., the folders with \OneDrive in the folder name.

So, if the problem happens again, please re-read my earlier response and take appropriate action.

acs2 · Answer

thanks for your response.  The problem seems to have disappeared without any action on my part.  I've not usd OneDrive

UKR · Answer

Following up …

Do you still have this problem?

If so, I suspect that it is Microsoft OneDrive which is grabbing hold of the just closed current data file to make a backup. This interferes with Quicken trying to first make its own Automatic and/or Manual Backup before it switches to the other file.

OneDrive should be reconfigured to NOT process the active Quicken data file. This could lead to data file damage.

Alternatively, the \Quicken folder and all its subfolders should be moved to a different folder, not under OneDrive control, e.g., C:\Users\your_username_here\Documents\Quicken

If you must have Quicken data file backups sent to OneDrive, put the Automatic Backup file folder under OneDrive control.