ONGOING TD Bank Issues since Aug 2024 (Ticket #11249819) - Status?

Question

This issue surfaced in late August 2024.  Although a “ticket” was created there has been no definitive information provided to the affected users about any progress towards resolution.  Where does the problem reside - TD Bank, Quicken?

TD bank data direct connect downloads worked just fine for a long time and then it didn’t. This problem is now 7 months old.  There has been virtually no information provided about this problem and how it's being investigated.  Having a ticket number without some means to query the support system about the issue’s progress does not help.

Is there is a way to do that?  If so please share how.  I’d really like some meaningful information about its progress towards a resolution.  Thank you.

Wighty44 · Answer

@Quicken Jasmine.   Thank you for checking the ticket's progress and confirming that the issue is being investigated,  Notwithstanding, it is somewhat curious that there could be information related to the problem that is considered confidential - at least that's the inference I glean from, "…updates that we can share publicly."  🤔😕

NotACPA · Answer

@Wighty44 This is a user-to-user forum, and we don't have access to support tickets.  You need to contact Q Support, via the link at the top of this page, for more info re: that ticket.

Quicken Jasmine · Answer

Hello @Wighty44,

Thank you for checking in and sharing your concerns. I completely understand your frustration with how long this issue has been ongoing and the lack of detailed updates.

I checked on internal Ticket #11249819, and I can confirm that our teams are still actively investigating this issue in collaboration with TD Bank. Unfortunately, at this time, we have not received any new information or updates that we can share publicly.

I know how difficult and inconvenient this has been, and I truly apologize for the continued delay. Please rest assured that this issue remains a priority, and as soon as we receive any meaningful updates or progress toward a resolution, we will share that information with affected users.

At this time, there is not a public way to directly track ticket progress, but I recommend bookmarking the Alert for any future announcements, as we will update there once new details are available.

Thank you again for your patience and understanding as our teams continue working toward a solution.