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Restarting Bellco Visa Credit Card Transaction Download

JimInStPete

I'm using the current update of Quicken Classic Premier desktop app for Windows 11 Pro R61.21 Build 27.1.61.21.

At the end 2024, my Bellco Visa credit card account no longer downloaded any transactions via One Step Update. Via the account Online Services tab, I stopped the service.

When I attempt to restart the service, Quicken displays a pop-up dialog which requests consent, with no button or other clickable link evident for the user to take a next action to reconnect the service (see attached screenshots).

Anyone run into this apparent defect and know of a work-around to restarting the OneStep Update services for an online account?

BC Visa Quicken- Defect- WebCnt- Scn-1 20250304.png

BC Visa Quicken- Defect- WebCnt- Scn-2 20250304.png

BC Visa Quicken- Defect- WebCnt- Scn-3 20250304.png

Quicken VerRel 20250304.png

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Comments

Quicken Anja

Hello @JimInStPete,

We appreciate you reaching out for assistance!

To reactivate online connectivity for this account, please navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect.

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When you reach this screen in the process, click on Continue on the bottom-right and continue following the prompts to sign in.

Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

Hope this helps!

JimInStPete

Hi Anja,

Thanks for your response. Unfortunately, when I click on the 'Add Account' window, no text displays in the Window.

Let me provide more info that may help identify the issue. I'm accessing a 'headless' (no monitor) workstation remotely that is running the Quicken app, using my MS Surface Pro 9 laptop. I came across this issue which may explain why some Quicken pop-up displays are not rendering any text: https://community.quicken.com/discussion/7951098/large-pop-up-windows
—

"There is along standing bug in Quicken Windows where it looks at the main display for the size instead of the one it is actually on. And it is “barely” multiple monitor aware especially if your monitors change. One workaround that works for most of these cases is to set the monitor that Quicken is on as the main display."
—
I've adjusted the Display resolution settings on the remote workstation running the Quicken app and also the Surface Pro 9 laptop resolution to match, and are still unable to get any text to render for the 'Add Account' pop-up. This same issue is also likely causing the 'Continue' button to not display. Other pop-up Quicken windows display AOK, which is odd at best.

Can the account be added using the Quicken Web app as a work-around?

JimInStPete

Hello Again Anja,

After reflecting on the complexities of accessing my Quicken app remotely, I decided to reinstall the app on my Surface Pro 9 laptop and then restore the backup data file. Quicken appears to have installed and restored the backup data file AOK.

I then followed the procedure you outlined above, and Quicken reconnected the Bellco Visa Credit Card account to Web Connect. The only issue that remains is that Quicken did not download the current transactions from Jan & Feb 2025. Any suggestions on how to proceed at this point?

Thanks,

Jim

Quicken Anja

@JimInStPete Thank you for following up with additional details. Glad to hear you were at least able to reconnect the account.

As for the missing transactions, please take a moment to review and follow the guidance found in this support article first.

Additionally, could you please provide your log files by submitting a Problem Report so we can look internally as well? To do so, please navigate to Help > Report a problem.

Thank you!

JimInStPete

OK, I reviewed the support article, performed another One Step update, and submitted my Log Files as you directed, above. The One Step Update indicated all four of my Bellco accounts, including the Visa Credit Card account, updated successfully. The credit card account is still not updating.

JimInStPete

I checked my Bellco Visa Credit Card account after today's OSU. A new transaction was posted. As I expect other transactions to post tomorrow, I'll update this post so we can determine whether this issue can be resolved. What did the developers find with respect to my Quicken log file submission?

Quicken Jasmine

https://community.quicken.com/discussion/comment/20481363#Comment_20481363

Great, thanks for letting us know. Please keep us updated tomorrow. I will look into your question regarding the problem report that you sent.

Have a wonderful day!

JimInStPete

Jasmine, just completed another update this morning. All Bellco savings, checking and Visa credit card accounts are updating as expected. Thanks for providing support to help bring attention to resolve this issue.

Quicken Anja

@JimInStPete Thanks for the update! Glad to hear the issue has been resolved and your accounts are now updating as expected. 🙂