NEEDS YOUR ATTENTION

JennyPMC
JennyPMC Quicken Windows Subscription Member ✭✭
edited March 6 in Download, Add/Update Accounts (Windows)

AMEX, BofA, Wells Fargo, Chase, Barclays —- ALL my accounts show error CC-800 It appears one or more account(s) at ___ have been deleted. Are the servers down?

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 6

    Hello @JennyPMC,

    We appreciate you taking the time to bring this issue to our attention.

    I took the liberty of reviewing your account and can see that the financial institutions you named are producing a CP_ACCOUNT_NOT_FOUND error.

    First, could you please confirm whether or not you have already tried the troubleshooting guidance provided in this error-specific support article?

    Additionally, please provide the following information below:

    1. Are you using a VPN, firewall, or security software that could potentially be interfering with the connection?
    2. When did you first start experiencing this issue? Did it begin after a recent Quicken update or any changes to your system?
    3. Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQfor instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
    4. Could you confirm where your Quicken data file is stored? Is it on your local hard drive (C: Drive) or in a cloud-based/external drive (e.g.: iCloud, Dropbox, USB, etc.)?
    5. Last, could you please submit your log files so we can investigate further? You can do this by navigating to Help > Report a Problem.
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    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JennyPMC
    JennyPMC Quicken Windows Subscription Member ✭✭
    edited March 6

    Thank you for getting back to me. I just noticed this yesterday (3/5) and had no issues the day or two before. I recall installing the update, so it might have caused this.

    The files are on my c: drive "Dropbox folder". I was thinking the file was 'updating' so Quicken might not be able to open the file. However, I've tried MULTIPLE times, so that's not the case.

    I have walked through one bank and clicked the 'Fix it', reset Bank of America and logged in - that worked. This will take a LONG time! At least 5-10 minutes per bank. But, I will continue along this path.

    Quciken.jpg

    quicken dropbox.jpg
  • Quicken Anja
    Quicken Anja Moderator mod

    @JennyPMC I'm glad to hear you've found a solution that seems to be working! That said, I do want to mention that syncing your Quicken data file to DropBox could also be contributing to the issue. We strongly recommend turning off syncing for the location where the data file is saved, as this can lead to data damage and/or file corruption.

    Please feel free to reach out if you run into further issues or if the problem reoccurs.
    We're happy to help!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JennyPMC
    JennyPMC Quicken Windows Subscription Member ✭✭
    edited March 7

    Thanks, I'll try that in the future. I was able to reset all of the banks. Interesting, they all required a reset at the same time.

  • Quicken Anja
    Quicken Anja Moderator mod

    You're welcome!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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