Credit Card Payments add to the balance instead of subtract from

marz

Hello! In one of my credit card accounts the payments are being added to the balance instead of being subtracted from the balance. The charges still show as red/negative, and the payments show as black/positive, but they don't add up as such in the Balance Column. How can I fix this? Thanks!

NotACPA

A couple of things aren't clear from your post.

1. In which column are the charges being reported? The Payments?
2. What color is the Balance column in the account?
3. When you record a payment, does the Balance column get less negative (or positive)? What exactly changes, in the Balance column, from the transaction immediately before the payment to the payment?
4. Do you have any Filters set in the account? If RESET is present immediately above the account register, click it.

marz

Thank you for the prompt response.

1. The Charges are in the Charge column
2. The Balance column is black
3. When a payment is recorded the balance goes up
4. I do not have any filters set

UKR

The Balance column is black

And that's where the fly is in the ointment, so to speak.
If you currently owe money to the credit card company, the balance in your Quicken account register should be negative, printed in red. This is contrary to how the credit card companies like to show amounts on their statements, but that's bookkeeping for you. Negative amounts, for money you owe, show with a negative sign and print in red.

First ensure that your account register is sorted by Date (the Date column header has a "▲" triangle next to it). If there is no triangle, or the triangle is upside down, click the Date column header to sort the register by Date.

Now please check where your balance began to go over to the wrong side. Look for duplicate payment transactions and delete the duplicate. Look for missing or incorrectly recorded charge or payment transaction amounts and correct the mistakes.
If you have ever recorded Balance Adjustment transactions, you might want to delete them and make sure the missing or incorrect or duplicate transactions problems have been resolved.

Also look for the register's Opening Balance transaction. It could have been mistakenly recorded with the wrong amount or the wrong sign (positive instead of negative if you owed money at that time).