Alliant Credit Union downloads missing checks with the same amount.

shess

We pay our cleaning person $X for every visit. Often they cash 2-3 checks at once. When I download from Alliant into Quicken, I only see one transaction for $X, even though there are two or three in the register on the website.

This is only modestly annoying, because the downloaded information always has to be adjusted anyhow, since it doesn't have the check number or payee fields set right. I think I am no longer seeing the issue with duplicate transactions on my Alliant Visa card … it kind of makes me wonder if they fixed that problem by using an inappropriate set of identifiers to create a unique index.

Quicken Kristina

Hello @shess,

Thank you for letting us know you're encountering an issue. To clarify, when it downloads into Quicken, do you see just on transaction for the sum of the 2-3 checks that were cashed, or do you see one transaction for the value of one check, and the transactions for the remaining 1-2 checks are missing?

If these transactions are mostly identical (sounds like these would be same day, same payee, same amount), it is possible that Quicken is incorrectly matching the transactions. To check for this, if you don't already have it turned off, turn off automatic entry for the problem account(s). To do that, navigate to Tools>Account List. Click on the Edit button next to the problem account. Click on the Online Services tab. Look for the blue Automatic Entry is link.

If it says Automatic entry is: Off, then it's already turned off. If it says Automatic entry is: On, then click on the words Automatic entry. In the window that comes up, select No, then click OK.

That will switch your register for that account to having a compare to register section at the bottom. If the missing transactions are being incorrectly matched, then next time you download, they should show up in the compare to register section and you'll have a chance to reject the incorrect match. See this article for more information:

https://www.quicken.com/support/handling-downloaded-transactions/

I look forward to your reply!