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Alliant Credit Union downloads missing checks with the same amount.

shess

We pay our cleaning person $X for every visit. Often they cash 2-3 checks at once. When I download from Alliant into Quicken, I only see one transaction for $X, even though there are two or three in the register on the website.

This is only modestly annoying, because the downloaded information always has to be adjusted anyhow, since it doesn't have the check number or payee fields set right. I think I am no longer seeing the issue with duplicate transactions on my Alliant Visa card … it kind of makes me wonder if they fixed that problem by using an inappropriate set of identifiers to create a unique index.

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Comments

Quicken Kristina

Hello @shess,

Thank you for letting us know you're encountering an issue. To clarify, when it downloads into Quicken, do you see just on transaction for the sum of the 2-3 checks that were cashed, or do you see one transaction for the value of one check, and the transactions for the remaining 1-2 checks are missing?

If these transactions are mostly identical (sounds like these would be same day, same payee, same amount), it is possible that Quicken is incorrectly matching the transactions. To check for this, if you don't already have it turned off, turn off automatic entry for the problem account(s). To do that, navigate to Tools>Account List. Click on the Edit button next to the problem account. Click on the Online Services tab. Look for the blue Automatic Entry is link.

If it says Automatic entry is: Off, then it's already turned off. If it says Automatic entry is: On, then click on the words Automatic entry. In the window that comes up, select No, then click OK.

That will switch your register for that account to having a compare to register section at the bottom. If the missing transactions are being incorrectly matched, then next time you download, they should show up in the compare to register section and you'll have a chance to reject the incorrect match. See this article for more information:

https://www.quicken.com/support/handling-downloaded-transactions/

I look forward to your reply!

shess

Sorry for the delay. I already have "Automatic entry is: Off". I clicked on the link anyhow, and the popup has the "No - Never automatically …" item already selected. I have always managed all of my accounts with downloads going to the "Downloaded Transactions" section at the bottom of the register.

What I am seeing is that two checks for $200 were cashed by the same person, with different check numbers, and only one of the checks shows up in Quicken when I download (I see a single entry in the "Downloaded transactions" area at the bottom of the register). This has happened multiple times over months. It also happened 3 times on my current Alliant credit-card statement, for multiple same-value transactions from a single vendor on the same day.

My last line in my original post is because I used to see overlapping additional transactions past a 30-day window on my Alliant Visa. Basically I'd download and the "Downloaded Transactions" section would should items from, say, the past week, plus 2-3 items from a month ago which I had already seen. This seems to have been fixed in the past year or so. To me this makes me wonder if this is a Quicken issue or an Alliant issue, because in multiple decades of Quicken downloads, Alliant is the only source I've had this kind of odd duplicate-addition/suppression stuff going on with. It kind of makes me wonder if I should contrive to replicate the situation on some other accounts just to see what happens.

UKR

To me this sounds like a problem with the transaction download not containing three correct transactions for the three individual checks.
A review of the download log files by Quicken Support should be able to shed some light on this. A duplicate FITID transaction ID number seems to me a likely problem candidate.
A call to Quicken Support during posted hours of operation to report this problem as an Online Banking issue should get the ball rolling towards a solution, but it may take quite some time to fix the problem.

To avoid this problem until someone finds and solves the problem, may I recommend that you manually enter a register transaction every time you hand your cleaning person a check. Using a Scheduled Reminder makes data entry quick and easy.