Coastal Federal Credit Union account transaction issue

dapackman

This issue is still open and failing as discussed in the thread, however the post was "closed".

Is this still being investigated? Its been broken for months

https://community.quicken.com/discussion/7958402/closed-1-24-25-coastal-federal-credit-union-accounts-in-quicken-charges-displayed-as-payments?utm_source=community-search&utm_medium=organic-search&utm_term=coastal+federal+credit

Quicken Anja

Hello @dapackman,

We appreciate you following up on this issue.

Even though the Community Alert has been closed due to low activity, the escalation ticket for this issue remains open and is still being worked on. The alert will continue to be updated once a resolution is available.

As noted in the last update of the alert: "This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated."

We apologize for the ongoing inconvenience and appreciate your patience! Thank you.

KellyLake

Having recent problems since 3-10-25 of accounts not updating from CFCU. I have activated and deactivated multiple times with no improvement. Any suggestions?

Martyn Wheeler

This has become a major issue. First, most of my accounts at CFCU stopped updating some months back (as I just now noticed), and for those that are working, now all payments and deposits are reversed. My personal loan account is not even showing up when I try to connect.. I know CFCU has a history of not working well with Quicken, and it's not the largest bank in the world, but for me this is a major impediment to managing my money with Quicken.

bmbass

My CFCU downloads were working fine until TODAY. As of today, all payments and deposits are reversed and previously downloaded and ACCEPTED items are downloaded again, but all are reversed (deposits are showing up as payments, and vis-a-versa). There are a LOT of "duplicate" items (basically everything from the past 30 days was downloaded again in a reversed state). Don't know what caused this, but it is useless as is. This needs to be FIXED ASAP!

kbiegert

Seeing the same, duplicate transactions and reversed amounts. Also saw this starting approximately on 3/19. Was 3/19 around the time of the last update?

bmbass

So, after a few days, the next set of transactions from CFCU came in correctly and have been working fine the last few days. Don't understand what happened around the 19th, but things seem to be back to normal now.

itrmt8372

Same problem, i.e. my Coastal Federal Credit Union last known good transactions download from One Step Update was on Mar 19. Nothing afterwards for transactions did happen and do show up at the CFCU client website.

What's happening? Did something change at Coastal? Urgh, i need to go contact Joe Mecca at jmecca@coastal24.com, if you are member he's helpful as contact into their IT department.

I went through hell to get them to fix up connectivity issues with Quicken back in Dec'23.

If you are member of CFCU, give him a call or send e-mail. This is not acceptable.

Joe Mecca, CUDE
VP, Communication / Spokesperson
COASTAL CREDIT UNION
919-420-8044
www.COASTAL24.com

Martyn Wheeler

They just sent me a "how was your digital banking experience?" survey. I gave them a zero rating — including zero for "would you recommend CFCU to others?" — and explained that was entirely due to their inability to work with Quicken, with so many extended incidents over the years.

Quicken Jasmine

Hello All,

https://community.quicken.com/discussion/comment/20480098#Comment_20480098

Thank you for coming to update us. Please keep an eye on the alert for all further updates!