CC-502 with Health Equity

VT3

Yes……

Bruzer

Yep, still seeing CC-502 here. I noticed the other thread on this issue was marked as RESOLVED, but it definitely isn't (https://community.quicken.com/discussion/7960736/resolved-5-16-25-healthequity-cc-502-fdp-102-fi-timeout).

Quicken Kristina

Hello @VT3 & @Bruzer,

I checked the original ticket and can see the resolution was that Health Equity throttles traffic until 9am PT. If possible, please try updating your Health Equity account(s) after 9am, and let me know if that resolves the issue.

Thank you!

Bruzer

Just tried it at 2PM PT today. CC-502 issue still exists.

Quicken Kristina

Thank you for the follow-up,

Thank you for confirming the issue is still happening during a timeframe when the financial institution should not be throttling the connection.

Thank you!

rglover

As of 5/18 this is till not working for me. It appears to work when I reset the account but fails again on the next one step update

VT3

I've tried it weekdays, weekends, during the day and late at night. I've even logged into the account before trying to update…nada.

Many financial institutions now have an additional security feature after your login and password just to access their website. I noticed my issue with HE started after they added their additional security feature. A statement pops up, "Click to verify you are human". Once that is completed, I could access my account on their website, but still could not update my Q account.

Quicken Kristina

Thank you for confirming that the issue is still happening,

I forwarded this to the proper channels for further investigation and resolution. Please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

(CBT-696)

Scott

6/4/25 and still cannot update. What's going on?

Quicken Jasmine

https://community.quicken.com/discussion/comment/20493537#Comment_20493537

Thanks for reaching out again!

I took some time to review the internal ticket, and I can see that my teams are currently still investigating this issue. Since you are still receiving the error, would you mind submitting a current problem report so that I may update the ticket with the latest information in the hope of assisting the investigation?

Let me know, thanks!

VT3

For me, nothing has changed from what I've submitted before.

Tools, One Step Update, All accounts update except HE and I get the error message:

CC-502 Quicken is unable to update your account. Please try again. For more information , see this FAQ.

Have they spoken with HE regarding the added "security" they added about the time all of this started?

Bruzer

Same for me. Last succesful download from HE was 2/28, then CC-502 error from that point on. We shouldn't need to keep resubmitting the same issue statement, since nothing has changed. Can we get this issue escalated?