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Citi Cards bills

Steph123

My Citi Admiral card and Citi Platinum and Citi Costco are all set up with quicken connect and will download transactions. However, when I try to link the ebills it says there are no account to link and to set them up for downloads. I have tried disconnecting and reconnecting. I have given persmission through Citibank. I’ve deleted the accounts and re-added them. Nothing seems to work. My AMEX will link easily, but none of the Citi accounts.

PS My accounts are set up with Quicken connect and they use to work just fine. This issue is new this year

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Comments

Chris_QPW

I don't have any advice on how to make the eBills work, but I thought would point out that eBills are completely different from downloading transactions.

They are even managed by two different third-party services. You shouldn't muck with your Online connections for downloading to try to fix the eBills. And in the same context, just because you can download your transactions doesn't imply that eBills are supported for the same "billers".

UKR

AFAIK, if your bank (the one that runs your checking account) recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank or biller no longer supports this function through Quicken.

IMHO, you have these alternatives (in no particular order of preference):
1. Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing of a paper check. Note: limited number of free transactions per month.
2. Every month logon to the bank's website and, using the bank's Bill Pay service, schedule your bill pay payments to be executed by the bank from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat both actions every time another payment is due.
3. Bypass Bill Manager. Automate the process. Let the biller's (or credit card company's) computer system do all the work for you. Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. service to make the current payment and all future payments on Due Date directly from your checking account. In parallel to that, in Quicken, every month, record a regular Scheduled Reminder to keep track of your payments before they come due.
4. Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

I've been using method #3 for decades, since before the Internet and transaction download capabilities were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.