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Discover Card Connection Connection Issue?

SteveV5551

Discover Card Connection Issue has been occurring for a few days. What is the status of the investigation? When is it expected to be resolved?

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Online Banking

Windows

Accounts

download transactions

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splasher

Based on what is shown in the screenshot, the message is from Discover and not Quicken, so you need to contact Discover when they will have their issue resolved.

Quicken Jasmine

[Removed - Updated Instructions Below]

Quicken Jasmine

Hello @SteveV5551

We are actively investigating this issue further and would like you to try these steps again, now with an additional final step:

Run One Step Update (OSU) first to see if the issue resolves.
If the issue persists, rename the runtime.dat file located at:C:\ProgramData\Quicken\Inet\FILENAME\
- (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
Run One Step Update again to check if the problem is resolved.
Close and reboot Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft’s support site has instructions on how to unhide folders.

To assist in our investigation, please provide the following and let us know once you have done so:

Logs (Help > Report a Problem)
Screenshots (excluding personal data)
A sanitized copy of your Quicken data file (with personal details removed)

We appreciate your help and will update you as soon as we have more information!

SteveV5551

I changed the runtime.dat file to 1runtime.dat. The error message disappeared. There were not transactions to be processed, but the error message is gone. Thanks!

jerryp.ny

I was having the same issue with my AmEx, Discover, and Wells Fargo accounts. When I did the rename on the runtime.dat file to 1runtime.dat and then did a One Step Update all was fixed. At least for now. Thank you @Quicken Jasmine

Quicken Jasmine

Hello @SteveV5551,

Awesome, I am happy to hear that the error message is gone. What issue are you experiencing with transactions downloading?

Hello @jerryp.ny,

Thanks for joining this thread! I am happy to hear that those instructions worked for you!

SteveV5551

transactions are working fine! Thanks!