Discover Card Connection Connection Issue?

SteveV5551
SteveV5551 Quicken Windows Subscription Member ✭✭
edited March 10 in Errors and Troubleshooting (Windows)

Discover Card Connection Issue has been occurring for a few days. What is the status of the investigation? When is it expected to be resolved?

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Answers

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Based on what is shown in the screenshot, the message is from Discover and not Quicken, so you need to contact Discover when they will have their issue resolved.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited March 11

    [Removed - Updated Instructions Below]

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @SteveV5551

    We are actively investigating this issue further and would like you to try these steps again, now with an additional final step:

    1. Run One Step Update (OSU) first to see if the issue resolves.
    2. If the issue persists, rename the runtime.dat file located at:C:\ProgramData\Quicken\Inet\FILENAME\
      • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
        image.png
    3. Run One Step Update again to check if the problem is resolved.
    4. Close and reboot Quicken to ensure changes take effect.

    📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft’s support site has instructions on how to unhide folders.

    To assist in our investigation, please provide the following and let us know once you have done so:

    • Logs (Help > Report a Problem)
    • Screenshots (excluding personal data)
    • A sanitized copy of your Quicken data file (with personal details removed)

    We appreciate your help and will update you as soon as we have more information!

    -Quicken Jasmine

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  • SteveV5551
    SteveV5551 Quicken Windows Subscription Member ✭✭

    I changed the runtime.dat file to 1runtime.dat. The error message disappeared. There were not transactions to be processed, but the error message is gone. Thanks!

  • jerryp.ny
    jerryp.ny Quicken Windows Subscription Member ✭✭
    edited March 14

    I was having the same issue with my AmEx, Discover, and Wells Fargo accounts. When I did the rename on the runtime.dat file to 1runtime.dat and then did a One Step Update all was fixed. At least for now. Thank you @Quicken Jasmine

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @SteveV5551,

    Awesome, I am happy to hear that the error message is gone. What issue are you experiencing with transactions downloading?

    Hello @jerryp.ny,

    Thanks for joining this thread! I am happy to hear that those instructions worked for you!

    -Quicken Jasmine

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  • SteveV5551
    SteveV5551 Quicken Windows Subscription Member ✭✭

    transactions are working fine! Thanks!

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