US Bank "reporting connection issues" starting 3/9

spalt
spalt Quicken Windows Subscription Windows Beta Beta
edited March 10 in Download, Add/Update Accounts (Windows)

Hi everyone

I'm getting this with my US Bank accounts. anyone else?

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Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    During a One Step Update, I received that error also.

    BUT, when I tried to initiate a download from within one of my USB accounts, it was successful.

    You might try that, to at least get your data, until the matter is resolved.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited March 11

    [Removed - Updated Instructions Below]

    -Quicken Jasmine

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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I didn't make the runtime.dat change, but I just ran OSU again and didn't have any problem with USB.

    SO, either the issue got fixed, or my previously doing a download from within the USB account fixed it.

    I have no way of knowing which.

    SO, I'd recommend my approach (it's much easier) and if that doesn't do it for you, change runtime.dat.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @spalt,

    We are actively investigating this issue further and would like you to try these steps again, now with an additional final step:

    1. Run One Step Update (OSU) first to see if the issue resolves.
    2. If the issue persists, rename the runtime.dat file located at:C:\ProgramData\Quicken\Inet\FILENAME\
      • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
        image.png
    3. Run One Step Update again to check if the problem is resolved.
    4. Close and reboot Quicken to ensure changes take effect.

    📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft’s support site has instructions on how to unhide folders.

    To assist in our investigation, please provide the following and let us know once you have done so:

    • Logs (Help > Report a Problem)
    • Screenshots (excluding personal data)
    • A sanitized copy of your Quicken data file (with personal details removed)

    We appreciate your help and will update you as soon as we have more information!

    -Quicken Jasmine

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  • Randy 415
    Randy 415 Quicken Windows Subscription Windows Beta Beta

    As of this moment, U.S. Bank Internet Banking (EWC+) is working with no errors, and transactions are downloading. 2 checking and 1 CC.

  • spalt
    spalt Quicken Windows Subscription Windows Beta Beta
    https://community.quicken.com/discussion/comment/20480671#Comment_20480671

    Hello Jasmine, I noticed this morning some transactions came in, though I still received the message at the top of this thread. I just did the renameof runtime.dat as you suggested above and did another OSU of that account, and the message went away….. So I guess it's fixed?

  • Brian McDonald
    Brian McDonald Member ✭✭✭✭

    I've been getting the same error message for a few weeks now as well. It is really just a nuisance, since everything still downloads fine. I'll try Jasmine's runtime suggestion.

  • Brian McDonald
    Brian McDonald Member ✭✭✭✭

    I did the suggested rename on the runtime file and it seems to have resolved the issue for me.

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